Gold trusted service award 2021

Feefo Gold Trusted Service Award Winners

Awards recognising great customer service are no rarity for the Carparison team. Following winning the Carwow Leasing Customer Experience Award at the end of last year, the team have just picked up the Feefo Gold Trusted Service Award for the second year running.

Customer feedback stands as a shop window for online businesses and is an important mechanism for customers to gain trust and genuine insight into products and services before they commit to purchase. It is also a means for the businesses themselves to celebrate successes and reward those responsible. As well as driving change and improvement when required.

This award recognises the volume of reviews received over a twelve month period as well as the overall review rating. Carparison received 138 service reviews in 2020, 99% of which were four stars or above.

 

Here's what some of our customers had to say:

Here at Carparison, we utilise customer reviews in every area of our business. While ultimately, of course, hoping the fact that previous customers have shared their experience will reassure others of our care and credibility. But also to serve two of our pivotal company mantras around team gratification and problem solving. Ultimately, our aim is to be the very best we can be and our customer reviews provide invaluable insight to enable us to progress.

Award winners carparison

Matt Woodward, General Manager, commented, 

"I want to send my sincere thanks to our wonderful teams who always strive to do their very best for each and every Carparison customer. My thanks must also go to each person who has shared their thoughts with us - we cannot reiterate enough how important they are to us. In a year that has thrown many trials and unknowns our way, I am so proud that we have still been able to offer the highest level of customer service. And I am thankful to Feefo for recognising us with this accolade for the second year running."

If you would like the award winning Carparison team to help you find the best car lease for your needs, simply contact us directly or start your search online today.