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Carparison: our statement on COVID-19

Update 24/03/2020
Following advice from HM Government, all Carparison staff will work from home from the morning of 24/03/2020. We remain open and will continue to offer all of the in-house services we provide, with our usual office hours and contact mediums still applicable.

We have had confirmation from a growing number of our dealerships that site closures will delay the delivery of vehicles ordered through them until further notice and will extend the lead time on deliveries not yet booked. Any current and future orders this affects will be notified immediately and we apologise for any inconvenience caused.

If you have any questions on how COVID-19 may affect your order, please refer to these FAQ's.

As global concerns about the current COVID-19 outbreak continues to grow, we want to communicate the following statement:

Carparison are currently working at optimum capacity from their head office in Devon with no cases of the virus or any other relating symptoms among their team. We will continue to undertake the extra precautions necessary to minimise the risk of contamination or spreading the virus but we will operate on site as normal until official advice confirms otherwise.

However, Carparison is prepared to keep everyone healthy and safe in the workplace without compromising our services or service levels. All teams are equipped and ready to work remotely if and when required, without notice.

In every eventuality, we will continue to be contactable via our website, social media, email and phone using the details you already hold for us. Our opening hours remain 8:30am to 18:00pm Monday to Friday.

We are also remaining in close contact with the funders and dealerships we work alongside to provide our services. Currently all parties continue to operate as normal but we will continue to keep you informed.

Matt Woodward, General Manager, confirmed:

“Our primary concern is keeping everyone safe and we are committed to taking the necessary steps to do so. We are currently fully functioning at our head office and will continue to be until official advice changes, with provisions already in place if home-working becomes necessary for our team. I’d like to take this opportunity to reassure current and prospective customers that we will continue business as normal, but with the health and safety of our staff and customers remaining our primary and uncompromising priority.”

We will continue to update our service levels daily, please refer back for continual updates:

Service Level updates

Website, third parties and pricing: fully operational
Enquiry response:
fully operational
Processing Finance applications:
fully operational
Vehicle orders:
fully operational
Order administration:
fully operational
Aftercare support:
fully operational

Vehicle deliveries: dealership closures mean many vehicle deliveries are delayed

Advice to customers

Customers who have placed an order should currently expect no divergence from our usual service.

Customers awaiting delivery of their vehicle are issued with the following advice:

The delivery of our vehicles is completed by corresponding dealerships rather than ourselves. This service is currently functioning as normal and we will contact anyone affected on a personal, case-by-case basis should this change.

If you become unwell, are in self-isolation or would like to reschedule your delivery, please contact us at 01395 200 343 or

If you would like any additional information or support regarding this statement, please contact us at

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Posted on 16th March 2020 at 1:40 PM

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