Following advice from HM Government, all Carparison staff will work from home from the morning of 24/03/2020. We remain open and will continue to offer all of the in-house services we provide, with our usual office hours and contact mediums still applicable.
We have had confirmation from a growing number of our dealerships that site closures will delay the delivery of vehicles ordered through them until further notice and will extend the lead time on deliveries not yet booked. Any current and future orders this affects will be notified immediately and we apologise for any inconvenience caused.
If you have any questions on how COVID-19 may affect your order, please refer to these FAQ's.
As global concerns about the current COVID-19 outbreak continues to grow, we want to communicate the following statement:
Carparison are currently working at optimum capacity from their head office in Devon with no cases of the virus or any other relating symptoms among their team. We will continue to undertake the extra precautions necessary to minimise the risk of contamination or spreading the virus but we will operate on site as normal until official advice confirms otherwise.
However, Carparison is prepared to keep everyone healthy and safe in the workplace without compromising our services or service levels. All teams are equipped and ready to work remotely if and when required, without notice.
In every eventuality, we will continue to be contactable via our website, social media, email and phone using the details you already hold for us. Our opening hours remain 8:30am to 18:00pm Monday to Friday.
We are also remaining in close contact with the funders and dealerships we work alongside to provide our services. Currently all parties continue to operate as normal but we will continue to keep you informed.
Matt Woodward, General Manager, confirmed:
“Our primary concern is keeping everyone safe and we are committed to taking the necessary steps to do so. We are currently fully functioning at our head office and will continue to be until official advice changes, with provisions already in place if home-working becomes necessary for our team. I’d like to take this opportunity to reassure current and prospective customers that we will continue business as normal, but with the health and safety of our staff and customers remaining our primary and uncompromising priority.”
We will continue to update our service levels daily, please refer back for continual updates:
Website, third parties and pricing: fully operational
Enquiry response: fully operational
Processing Finance applications: fully operational
Vehicle orders: fully operational
Order administration: fully operational
Aftercare support: fully operational
Vehicle deliveries: dealership closures mean many vehicle deliveries are delayed
Customers who have placed an order should currently expect no divergence from our usual service.
Customers awaiting delivery of their vehicle are issued with the following advice:
The delivery of our vehicles is completed by corresponding dealerships rather than ourselves. This service is currently functioning as normal and we will contact anyone affected on a personal, case-by-case basis should this change.
If you become unwell, are in self-isolation or would like to reschedule your delivery, please contact us at 01395 200 343 or firstname.lastname@example.org
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
01395 331 513
Hill Barton Business Park
Clyst St Mary
Carparison Ltd trading as www.carparisonleasing.co.uk is an appointed representative of Product Partnerships Limited which is authorised and regulated by the Financial Conduct Authority. Product Partnerships Limited FCA registration number is 626349 and its address is Salts Piazza Offices, Salts Mill, Victoria Road, Saltaire, BD18 3LA. Product Partnerships Limited’s permitted business is to act as a Principal for a network of Appointed Representatives who arrange regulated credit facilities for customers who are purchasing goods from them.
Carparison Ltd trading as www.carparisonleasing.co.uk acts as a credit broker not a lender. We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your vehicle. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. You may be able to obtain finance for your vehicle from other lenders and you are encouraged to seek alternative quotations. There is an additional processing fee of £195 plus VAT chargeable to the applicant with every confirmed financial agreement. If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk
Registered in England & Wales with company number : 11371767 |Registered Office : Carparison Limited, Hazelwood Lodge, Hennock, Bovey Tracey,TQ13 9PU |Data Protection No : ZA457404 | VAT No : 321 0591 46
VAT No : 321 0591 46 | BVRLA Membership Number : 8064
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