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4.8/5
Independent Feedback based on 1088 verified reviews.
All communication was good, price excellent, delivery driver did an amazing job so yes overall the service and experience was top draw
Excellent service from start to finish
Delighted with the service
All very easy, found Sam Very helpful when selecting the vehicle. The follow up with all of the documentation was simple all done via email/in-line which was perfect for me.
Good company easy to work with and transparent
So when car delivered Coolant warning light came on vehicle, not your fault but not great start! Other than that good service and great price
Thank you for sending in your feedback, and for the four stars! We’re thrilled that you were impressed with our service, but we are sorry to have been let down by the coolant issue on delivery. That should have been picked up by our delivery partner and we will be in touch to resolve this for you. Thanks again for choosing us and we hope you continue to love your new Mercedes EQC. Best wishes, Charlotte
Efficient and helpful
Great prices and Great Support
Amazing customer support throughout the process. Car unfortunately arrived with some (very minor) damage on but the support team was able to solve it really quickly
Amazingly good
For start to finish it was a smooth and supportive experience
Very East to do Business With
Friendly and easy to deal with. Good comms through the process. Very Happy Customer.
Great service
Very fast and helpful service will recommend To others
Efficient experience for the paper work , customer service was polite and helpful however , lack of communication on the day of delivery
Thank you for leaving your kind review and for celebrating your order experience. We’re very sorry for the issues you experienced with delivery. We have referred this back to the supplying dealer and continue to monitor such experiences when choosing our future partners. We do hope you continue to enjoy your new car and are here to help should you need us. Best wishes, Charlotte
Great Service
Great pricing and excellent service throughout.
Best Leasing company i have used in over 20 years. Simon was a Diamond
Very smooth outfit. Easy to communicate with. Effortless all the way through. Good vehicle knowledge. Simon was particularly good sorting the various options and guiding through the process. never felt i was being pushed into the deal. Jasmine was also good at arranging delivery and financials. Highly recommend.
great team, great pricing and lovely service !
Hi Paul - thank you so much for your kind words, it's very much appreciated! Myself and Simon are so happy we've been able to assist in getting your vehicle to you. All the best, Lauren.
Poor customer service and respond time
Poor customer service, calls never returned. I still have a query sent through about my direct debit date, which hasn't been responded too? I still am unsure when my first payment goes out. I got really sick of chasing, even the initial car enquiry was never responded to, I had to call xck several times
Thank you for sending your feedback Trudi, and we’re sorry that you felt so let down. We’ll continue to be in touch to fully understand what went wrong. As far as we can see, we received your enquiry on the 14th March and quoted you the same day. We are subject to the approval process of funder and dealer and did experience difficulties with some of your verification documents, but I can see the team kept in regular contact to convey the updates we received. This included chasing the dealer for a delivery slot for you which we can only do once these documents are correct. Delivery then took place on the 9th April. We will review our contact frequency as a result of your feedback – even when this is ‘no news’ to prevent you feeling left in the dark. While I am content our team did the best they could, we’re sorry this fell short for you and we will continue to investigate so we can improve. Best wishes, Charlotte
They made the whole leasing process easy
A very professional team that communicate well throughout the process of. They got me a new car very quickly. If I had any questions or concerns they resolved them by email and phone.
A very supportive team that delivered all the milestones promised.
Friendly helpful staff. Explained process with good communication both verbally and in written text. Speedy replies to any issues raised. Clear instructions provided to me who had never leased a car before removing any anxieties about the leasing car process.
Good value for money with excellent customer service from start to finish.
Good communication with us throughout and decent value for money.
Thank you so much for your kind review - we really appreciate it! While we LOVE getting four stars, we always strive for the perfect five. If there was anything we could have done to achieve 5* and you are willing to share this with us, please get in touch at [email protected]. Best wishes, the Carparison Team
Smooth, easy process which is all done digitally. Questions answered very quickly, everyone knows their stuff. Friendly staff
helpful when car didn’t arrive due to extenuating circumstances
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Thank you for your very kind review and for bearing with us following the issues with your delivery. Once again, we’re so sorry that your delivery date was moved due to a fault with the car after PDI. But are glad you felt looked after while that was rectified. We hope you continue to love your new Tucson, and we’d be happy to help if you need us in future. Best wishes, Charlotte
First Class Service
First time leasing. Went extremely smoothly. Car arrived on time and perfect, and at a great price. First class service, I would recommend to anyone.
Hi Timothy - we're so glad you entrusted us with your first leasing experience and I'm happy you're pleased with our service! The experiences our customers have with Carparison are important to us, so it's really great to receive a review as lovely as yours. If you need anything in the future, please do get in touch with us and we'll be happy to help - otherwise, happy driving! All the best, Lauren.