Cancelling your vehicle lease agreement.
Here we provide information regarding our cancellation policy and relating terms and conditions. Please refer to this documentation if you are considering cancelling Carparison’s brokerage services.
Please be aware that the following relates to cancelling Carparison’s brokerage services only and does not, therefore, reflect your cancellation rights with the finance provider of your lease deal.
Cancellation Policy for Regulated Agreements
Consumer Contracts Regulations dictate that regulated credit broking agreements that have been made without any face-to-face contact (i.e via phone or internet) come with the statutory right to cancel without penalty or reason within 14 calendar days.
A regulated agreement applies to all personal customers, sole traders and partnerships with up to four partners. It does not apply to Limited companies, Limited Liability Partnerships (LLP) and Partnerships with more than four partners as these agreements are unregulated.
This 14 day cancellation period begins from the date you submit your completed order form and therefore formally accept our Quotation, Terms & Conditions and Initial Disclosure document. For orders completed via our website, this cancellation period starts from the day you submit your online finance application.
It is possible to cancel your agreement after this period, but fees will apply. If you submit a formal cancellation request after the 14 day cancellation period, Carparison will retain the full £234 inc VAT processing fee taken at the time of order. This is to cover all costs incurred in arranging the vehicle order and finance arrangement up until that point.
Cancellation Policy for Unregulated Agreements
Contract Hire agreements made by Limited Companies, Limited Liability Partnerships (LLP) and Partnerships with more than four partners are unregulated. In these circumstances, where an agreement is cancelled following submission of a completed order form, the full processing fee of £234 inc VAT will be retained by Carparison.
How to cancel the order of your lease vehicle
If you wish to exercise your right to cancel your order, you must notify Carparison by a clear statement in writing by post or email:
Unit 2 Jacks Way
Hill Barton Industrial Estate
Clyst St Mary
Within this communication you must include your full name, address and details of the order you wish to cancel.
If we cancel your order
Although extremely rare, there may be circumstances where Carparison are unable to fulfil your order – such as when there are unfavourable changes to manufacturer build schedules or changes to rates between order and delivery that we have no control of and cannot protect against. If Carparison are forced to cancel an order due to circumstances outside of the customer’s control, the processing fee will be refunded in full.
For those entitled to a refund of the processing fee taken when their order was placed, refunds will be issued as soon as possible but within 28 workings days from the day on which Carparison is in receipt of your formal cancellation request.