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4.8/5
Independent Feedback based on 1442 verified reviews.
Great deal and smooth sailing
Carparison were really great. There were a couple of issues caused by the dealer. Apart from that, the whole process was super smooth. Got a great deal as well
A Great Introduction To Leasing
I was kept updated throughout the process. Each time I had a query, I received a response extremely quickly. The car was delivered as promised by Gerald, who talked me through the car's details. Superb service all round.
Very helpful and friendly .. always available on the phone and to answer any questions.. I will be using the same company on my next car ..
Very helpful and accessible team. Great personal service!
Excellent company for a new lease vehicle.
Very straightforward to deal with. Efficient and pleasant on the phone. Paperwork was very clear and contained all the information that was required.
Thank you so much for your kind review. It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! Best wishes, Jasmine
Positive
Everything was very easy, the process went smoothly and was made clear. Although costs on finance agreement didn't initially match with the order form, and car did arrive very dirty, however understandable due to the state of the roads and journey distance.
Thank you for your very kind feedback and lovely four stars! We really appreciate you taking the time to share your experience. Having reviewed your file, I can see that you had to be reissued finance documents because of a quote reference error our side. It’s absolutely justified us being marked down for that and I’m keen to convey our apologies again, but I am also pleased to see that our team rectified it within just a few working hours. We do also understand having your car arrive in less than shiny condition taints the handover experience. As you note, this is weather/distance dependent, but again we appreciate its less than perfect. We hope you continue to love your new Volvo EX30 and we’re always here if you need us. Best wishes, Charlotte
Friendly and Efficient and competitive pricing
Very friendly and helpful from the first conversation right the way through the process. Communication was good and I was well informed along the way.
Thank you for your lovely feedback. We're glad you enjoyed the service and felt we communicated well. We hope that the car is treating you well! Best wishes, Jasmine
Amazing value for money and unprecedented support
Clear and open communication. Delivered on time. Amazing value for money. Highly recommend
Thank you so much for this glowing review. We are really glad you are pleased with our service, and wish you all the best! Best wishes, Jasmine
Excellent.
Thank you for taking the time to share your feedback, we really do appreciate it. Enjoy your new car! Best wishes, Jasmine
Terrible third party delivery service, however Carparison is very helpful
My car did not arrive on the day it was supposed to, and I did not even receive any notice of this. I was not emailed or phoned to tell me the delivery could not be completed, and I had to wait two days to get into contact with them because it was a bank holiday. However, the customer service was phenomenal, especially two women named Kirsty and Chloe who I was emailing about the failed delivery. They were so efficient and organised the delivery for my car the next day after they had seen that my car had not been delivered. I would recommend Carparison to anyone, however the third party they used to deliver is not great. I did not even receive an apology for the missed delivery from them, however Carparison were very apologetic.
Thank you so much for your feedback, Ceri. I’m so glad the team looked after you in the circumstances and we really value your kind words in light of the issues experienced. We are incredibly sorry once again for the delivery disruption and the inconvenience caused. We are still awaiting an explanation from the supplying dealership as to what happened. We fully appreciate (and share) your frustration here and will provide answers as soon as we have them. I can see how hard the team worked to ensure your delivery took place on the 3rd January after the disappointment of the 31st December, so I’ll make sure your comments reach them. We’re now wishing you many happy miles in your new Audi A3. Best wishes, Charlotte.
Great service
Couldn't have done more to get my lease vehicle! Really patient with the process, great service and delivery. Thank you.
Thank you so much for leaving this lovely review, I'm thrilled you had a good experience with us! Please do get in touch if you need anything from us in the future. Happy driving! Best wishes, Lauren.
Great service from start to finish. Very clear on the quotation , especially stating wherel the fees are charged. Great communications both via email and phone. A slick and well managed process!
Thank you so much for leaving this great review! We do pride ourselves in being clear and up front about any costs are associated, so I'm pleased that this came across well for your order. Wishing you the best for the future - if you need anything from us throughout your lease, please do get in touch. Kind regards, Lauren.
Excellent service!
Great service and very competitive price.
Thank you for leaving this 5* review, I'm glad you had a good experience with us. I hope the car is treating you well! Best wishes, Lauren.
Friendly service but some enquiries fell through the cracks
Friendly service with mostly prompt responses and no major errors. Issues with my personal account handler being away at crucial moments, which delayed the process and a suspiciously accurate suspected phishing email has never been explained.
Thank you for your feedback and kind words, but we’re sorry your experience was less than perfect. I can see you were supported by a number of agents during your order considering annual leave over the festive period. Which, although unavoidable and only a last resort, can understandably be frustrating. You were very detailed and generous in your interactions - we thank you for that and your thread will be reviewed by our comms team to inform future improvements. We should have responded to your concerns around the phishing email – there are no identified vulnerabilities our side or any other reports of the same, we referred it to the dealer so they could investigate too. But we absolutely should have communicated better here, and I am sorry about that. If you haven’t already, we’d recommend changing your email password. We are wishing you many happy miles in your Kia Niro and we thank you again for choosing Carparison. Best wishes, Charlotte
We were categorically told the deal would be valid until the new year and arranged collection of our old car accordingly. We were then told the deal wouldn't be held meaning we had to pay bridging insurance for the period when we had three cars. We also didn't get any paperwork from the delivery driver noticing scratches on the car.
Thank you for your feedback and we’re so sorry that your experience was less than perfect. We do know how hard it is to align collection and delivery days, and how stressful that can be. I have carefully reviewed your timeline and calls to understand where we could have done better. The initial call with our team in early November confirmed that delivery would be a minimum of four weeks and we stated then that it had to be delivered in December due to the deal terms. I can’t see any evidence that this advice changed by either phone or email so please do send this on to us at [email protected]. It does appear that you arranged collection dates before a delivery date was offered or confirmed by us. When delivery was offered on the 12th December for the 18th onwards, we delayed this as far as we could considering your supplied collection date – with it taking place on the 31st. We do fully appreciate how hard a cost-efficient collection is to organise while the delivery date isn’t confirmed, particularly over the busy festive period, but I am content we were transparent and correct with our communication during the process. As an area for improvement, we will commit to expanding our FAQs to include advice on managing the collection of an old vehicle from another provider. We are also working with the dealer on your ongoing discontent with your delivery experience. Your account is far below the standard we expect, so we are treating it as a matter of urgency and will keep you informed on the dealership’s response. Our apologies again that you haven’t felt fully looked after and we’ll remain in touch. Best wishes, Charlotte
Straightforward and helpful
I would definitely recommend them. They were professional, easy to deal with and got the job done no problem.
Good Morning, thank you so much for leaving this kind review. We're thrilled to hear you're pleased with our service, and I'm glad your vehicle is now with you. If you have any questions in the future, please do get in touch. Many thanks, Lauren.
Superb Service and competitive price
Excellent and professional service throughout - kept me updated and informed from start to finish. Car delivered within the timescale. Communication superb throughout the process. A very big thank you to Chloe & Jasmin who were very polite, courteous and most helpful throughout the process.
Thank you so much for leaving us this kind review, it was a pleasure to assist you and we're so pleased that you're happy with our service. We wish you all the best with your new vehicle! Kind Regards, Jasmine Davies
Škoda had a three month waiting list,carparison delivered in a few weeks
Fantastic. Unable to get the vehicle in the spec and colour wanted from any retailer in the UK, Carparison was able to get one delivered in a few weeks. The whole experience was flawless and easy
Thanks very much for the lovely feedback. We're delighted that we helped find you the right car and we hope you're enjoying it! Best wishes, Jasmine
Great experience from start to delivery
Very well informed throughout, including being updated about manufacturers delays. Thank you ☺️
Thank you for your lovely feedback. We're glad you enjoyed the service and felt we communicated well. Once again, we're sorry for the delay but so glad it all came through in the end. We hope you enjoy the car! All the best, Courtney
Amazing exactly as they said Perfect
Good Morning Imran - thank you for leaving this lovely review. I'm thrilled you had a good experience with us. I hope the car is treating you well! All the best, Lauren.