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4.8/5
Independent Feedback based on 2287 verified reviews.
No messing staright to the point
I ordered 3 contract cars through 3 different companies. Carparison was the last to order and the first to arrive and the service and followup left the other two companies miles behind!
Thank you for the great review! We're delighted to hear your car arrived so quickly and that our service and follow up stood out from the competition. We appreciate your support and hope you enjoy your new car! Best wishes, Jasmine
Very good.
Thank you so much for the 5* review! We are thrilled you enjoyed your experience with us and we really hope you continue to enjoy your new car. All the best, Courtney
Sceptic to biggest fan
I have never not been directly to a car brand for a PCP deal, so going through a leasing company for the first time was daunting as I didn't know much about it. I had multiple questions to help ease my scepticism before going through with the process, and I can truly say this has been one of the best experiences I've had leasing a car.
Thank you for your 5* review, we're delighted to hear that we were able to make your first leasing experience a positive one and help answer all your questions along the way. It's great to know we could turn your initial scepticism into confidence in the process. We hope you enjoy your new car and thank you for choosing us! Best wishes, Jasmine
Poor delivery.
Communication prior to delivery was good, communication around delivery not so good. Although the vehicle was at the dealership months in advance of delivery it was delivered with paint damage and parts missing, stickers on the wheels and dangerously high tyre pressure in one rear wheel, front passenger footwell carpet was damp and hand book wet. I don't believe the PDI was carried out correctly.
Thank you for your honest 3* feedback, it is always frustrating to hear as a broker that our dealer partner has not delivered the expectation of both the client and ourselves. At Carparison we strive for excellence and the delivery process is one of the few areas we have no control over , We trust that cars are delivered in pristine condition, Great Brittish weather permitting. I am pleased to hear though that communiction from ourselves was good and hope that the vehicle rectification is completed soon if not already done. If we can be of any assistance, please dont hesitate to get in touch
Friendly, diligent. A great intro to leasing for us.
Kind and polite throughout. Eager to do business without being pushy. Quick responses to requests for more information. Car delivered earlier than we thought and in great condition. Delivery driver was friendly, diligent and had actually already noted something that we likely wouldn’t have even spotted on the car’s condition.
Thank you for your great review. We're really pleased to hear your leasing experience was smooth and positive from start to finish. It's great that you found the team friendly, responsive, and not pushy, and that the vehicle arrived earlier than expected in excellent condition. We really appreciate your feedback and hope you enjoy your new car. All the best, Roisin
Smooth process
Thank you so much for the 5* review! We’re so glad you enjoyed the experience with us. All the best, Courtney
Excellent service
Thank you so much for your lovely feedback, we look forward to helping you again in the future! All the best, Roisin
Easy and accessible
The whole process has been timely but unpressured to review options through to receiving the lease vehicle. Now taken receipt of new car and hopefully all flows as well from here.
Thank you for taking the time to leave your 4* feedback. Your kind words are much appreciated, and we are so pleased to hear that the whole process felt unpressured. We also appreciate your feedback regarding the timeline. Unfortunately, when additional products are added to or taken away from an order, the entire order must go back to the proposal stage, which in turn delays the process. We are truly sorry that this part of the process was more timely than you expected, and we appreciate your patience with us through those steps. We hope you are enjoying your new car, and we trust that everything will continue to flow just as smoothly for you from here on out. If there is anything else we can help with, please do let us know.
HIghly competent, approachable team with swift responses to any queries. Phone calls answered promptly Competitive lease rates Good selection of vehicles
Thank you so much for your kind review. We're thrilled to hear you were happy with our team's support, quick responses, competitive rates, and vehicle selection. Your feedback means a lot to us, and we really appreciate you taking the time to share your experience. All the best, Roisin
Service was great, only issue was car was not delivered on date agreed People I dealt with were friendly and helpful
Thank you for your 3* feedback, We are glad to see the service was great as we would expect. Delivery is the hardest part of the journey as we have no control over this part of the process, we can see upon review of your journey that your car picked up a puncture and a new tyre had to be ordered, but you were supplied with a loan car, whilst we appreciate this does not alleviate the frustration,we acknowledge the dealer kept you mobile. We hope that now you have your new car, you enjoy everything that makes it into a superb driving experience.
Excellent customer service
Excellent customer service the whole process of leasing was made so easy by carparison really professional and a really quick response had my vehicle very quickly in less than 14 days would highly recommend if you're looking to lease a vehicle
Hi Robert, thank you for the fantastic feedback! We're pleased to hear that our team made the leasing process simple and hassle-free, and that you received your vehicle so quickly. We appreciate your recommendation and hope you enjoy your new car! All the best, Roisin
Excellent Service!
Great communication every step of the way. An extremely efficient service right from first contact to vehicle delivery. Excellent service from start to finish. Recommended!
Hi Qasim, thank you for your kind words. Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. Wishing you many happy miles in your new car! All the best, Courtney
smooth and efficient service - great helpdesk
very good, clear information and always available on the phone
Thank you for the lovely review! We are thrilled you enjoyed your experience with us and we really hope you continue to enjoy your new car. Kind Regards, Jasmine
Excellent just disappointed I had to pay a £60 admin fee to change colour of car
Thank you so much for your 5-star review. We're sorry to hear you were disappointed with the £60 administration fee. Once an order has been processed, any amendments require additional work with both the dealer and the finance provider, which is why this fee applies. This is outlined in our terms and conditions. We hope you're enjoying your new car. If there's anything we can help with in the future, please don't hesitate to get in touch. All the best, Courtney
Excellent Service
2nd Vehicle we have had from Carparison - excellent service as always. Informed and Updated on regular basis and car delivered as promised. Highly recommend the quality service received.
Thank you for choosing Carparison and for your kind review! We're delighted to hear you were pleased with the service, communication, and delivery. We really appreciate your recommendation and look forward to helping you again in the future. All the best, Roisin
Quick and Easy
Process was quick and easy Carparison kept in touch to let me know what was happening at each stage.
Thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! All the best, Courtney
Would use again.
Excellent service throughout - Courtenay was always helpful and attentive - deal was as advertised - paperwork was easy, car delivered on time and at advertised cost. Top marks.
Thank you for your kind words. Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. Wishing you many happy miles in your new car! All the best, Courtney
Fantastic way to purchase my first EV
fantastic service from Courtney. Car has been delivered. Exceptional service all round.
Hi San, thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! All the best, Courtney
Very Good, room for improvement
Process was excellent, as was the vehicle hand over. Improvement suggest, a list of items to check, rather than a single box on a smartphone would have been better. Vehicle preparation ( PDI ) could have been better, some minor scratches under the front bonnet, plastic, not immediately seen, prior to the hand over. Also, some leaf debris in front boot.
Thank you for taking the time to leave your 4* feedback. We are so pleased to hear that you found the process and vehicle handover to be excellent. We also appreciate your suggestion regarding the handover checklist. Unfortunately, the vehicle handover documentation is designed and provided by the third-party delivery agent selected by the supplying dealer, so this is outside of our control. However, we will certainly pass your feedback on for consideration. With regard to the vehicle preparation, the PDI is carried out by the supplying dealer, and we do not have sight of the vehicle before it is delivered to you. That being said, we are sorry to hear that you discovered some minor scratches and leaf debris under the bonnet upon delivery. If you require any assistance, please contact us at [email protected] and our team will be happy to look into this for you. Thank you again for taking the time to leave your feedback. We wish you many happy miles in your new vehicle!
Great service and excellent BCH deal sourced
Thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! All the best, Roisin