Purpose of this Document

This Initial Disclosure Document provides important information about Carparison and the services we offer. It is designed to help you understand our role in arranging your vehicle lease, the products we can access, how we are remunerated, and what to do if you have a complaint.

We are required by the Financial Conduct Authority to provide you with this information before we begin working together. Please read it carefully and contact us if you have any questions.

About Carparison

We source and facilitate vehicle finance agreements for our customers by working with a panel of selected UK finance providers and vehicle suppliers. While this panel is broad, we do not offer products from the whole market, and other finance products may be available elsewhere.

We are a credit broker, not a lender. Finance is subject to status and underwriting criteria.

Carparison Ltd trading as Carparison Leasing is an appointed representative of Product Partnerships Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA) (firm reference number 626349). You can verify our authorisation on the FCA Register at https://register.fca.org.uk.

Our head office is in Exeter, Devon.

Confidentiality and data protection

To process your application, we will collect personal information from you and share it with relevant third parties, including finance partners to conduct credit checks, and vehicle suppliers to arrange preparation and delivery.

Your information may also be shared for fraud prevention or where required by law.

We will not share your data for marketing purposes without your consent. Our privacy policy explains how your information is used and your rights under data protection law.

Arrangement costs

We charge a one-time arrangement fee payable at the point of order. This fee covers the administrative and brokerage services we provide in sourcing your vehicle, arranging the order with the supplying dealer, and supporting you through the vehicle ordering and finance application process.

The arrangement fee is separate from your finance agreement with the lender.

Cancellation, rejection and amendment charges may also apply. All applicable charges are disclosed on your order form.

Remuneration

We receive commission from the finance provider when we introduce you to their products. This commission is included in the financial figures shown in your quotation and on your order form, and affects the total amount payable over your agreement.

Commission structures vary by funder and agreement type and may be fixed, capped, uncapped, or a percentage of the finance total. If you include a funder maintenance package, an additional fixed commission may apply. The confirmed commission amount will be disclosed on your order form, which is the earliest point all details are finalised. You have the right to ask us to disclose the amount of commission we receive from the finance provider.

To proceed with your order, you will be asked to acknowledge and consent to our receipt of commission.

We may also receive:

Funder support: an additional fee from the funder, which may be fixed or volume-based. Where applicable, this is reflected in the commission value disclosed to you and will not affect the financial figures or terms of your agreement retrospectively

Extension fees: a fixed fee if you choose to extend your agreement, the amount of which will depend on the funder and extension type

Additional income: a fee from the supplying dealership, manufacturer, or subsidiary supplier. This is always standardised and never variable per individual transaction. In some cases, we may resell vehicle stock at a price above our purchase cost

Before you proceed

Please take the time you need to review all information and documentation before proceeding, and make sure you are comfortable with your commitments under the agreement.

If you would find it helpful to have someone assist you in reviewing your documents, please let us know and we will do our best to accommodate you.

How to make a complaint

If you're unhappy with any aspect of our service, we want to hear from you. We take all complaints seriously and aim to resolve them as quickly and fairly as possible. 

If you wish to make a complaint, please contact us:

By phone: 01395 202 260
By email: [email protected]
In writing: FAO Customer Resolutions, Carparison, Stratford House, Waterbridge Court, Matford Park Road, Exeter, EX2 8ED

We'll acknowledge your complaint promptly and keep you updated as we investigate, as outlined in our complaints policy. We aim to resolve all complaints within eight weeks. If we're unable to resolve your complaint within this timeframe, or if you're not satisfied with our response, you may have the right to refer it to the Financial Ombudsman Service (FOS).

The Financial Ombudsman Service can be reached at [email protected] or on 0800 023 4567 (free). You must refer your complaint to the FOS within six months of receiving our final response.

BVRLA membership

Carparison is a proud member of the British Vehicle Rental and Leasing Association (BVRLA), the UK's leading trade body for the vehicle leasing and fleet industry.

BVRLA membership means we are committed to operating to a strict code of conduct, ensuring you receive a fair, transparent, and professional service. All of our finance partners adhere to the BVRLA's fair wear and tear guidelines, giving you a clear and consistent standard for your vehicle's condition at the end of your lease and helping you avoid unexpected charges. 

As a BVRLA member, you also have access to their free conciliation service if you remain dissatisfied following our internal complaints process.

Further information

This version of our Initial Disclosure Document was published with effect from 27 April 2026. For more information, please contact [email protected]