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4.8/5
Independent Feedback based on 1443 verified reviews.
Friendly and helpful communication
Communication was easy with all staff I had contacted. Very friendly and extremely helpful.
Hi Joel, thank you for your lovely feedback. We're glad you enjoyed the service and felt we communicated well. We hope that the car is treating you well! All the best Courtney
Best leasing company
Really helpful team, understood the requirement and dealt with it swiftly. Would recommend them.
Hi Riffat, thank you for your recommendation. We are thrilled you enjoyed your experience with us and we really hope you continue to enjoy your new car. All the best, Courtney
Highly recommended
It is really good, attention given to customer, quick answers to emails, very efficient
Thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! Best wishes, Jasmine
Excellent service
Superb service and everything was explained well. Emails were answered very quickly and precise information given
Good Morning Peter, thank you so much for leaving this great review. I'm so glad you had a good experience with us! If you need anything else in the future, please do get in touch. Best wishes, Lauren.
Yes I would recommend,however they need to be transparent on delivery times
Answered all my enquires. Was good at getting back to me
Thank you for sending in your feedback, and for your four stars. I am sorry that delivery took longer than expected for your MG4. I can see that you placed your order on 1st November and that delivery took place on 6th December - this did fall outside our expected delivered timeframe of 4 weeks, on this occasion. It appears that there was a delay in the vehicle arriving with our supplying dealer which prevented us in being able to arrange onward delivery to you, for that we apologise. We hope you continue to love your new Volvo MG4. Best wishes, Charlotte
Happy customer and would shop with Carparison again.
Knowledgeable staff who responded quickly to queries. There was a minor change to the maintenance plan which had been included within the quote but changed on the final forms to exclude tyre replacement. Which I guess was a simple clerical error. Other than that, very happy with the process.
Thank you for sharing your feedback and for your four stars. I’m sorry to hear that your finance documentation excluded the maintenance with tyres option, I can see that this was rectified once you raised it with us. We really appreciate you bearing with us, whilst we sorted the issue for you. Thank you again for your feedback and we’re wishing you many happy miles in your new Volvo EX30. Best wishes, Charlotte
There to help at each stage
Easy to do business with, very helpful at each stage, including chasing the dealer down for earlier delivery. Good price as well, did many hours of research and definitely came up the best deal for the car I got (MG4)
Hi Nick, thank you so much for your kind review! We are thrilled that your leasing experience went as smoothly as could be and we really hope you enjoy your new car. Best regards, Jasmine
Ok but lack of knowledge could have seen me go for another deal elsewhere
Nice and friendly staff but don't seem to have any knowledge of what equipment the cars have or any gumption to find it out, i was told the best place to look was on the manufacturers website which is disappointing considering the commission that's been collected, bare in mind i wasn't entirely sure this was the right car yet so could have easily lost a sale
Thank you for your feedback, Chris. I’m sorry that you feel let down by our knowledge on your vehicle of choice. Our product knowledge is one of our biggest assets, but it is standard practice for us to advise that you verify the vehicle specification is what you’re expecting on the manufacturer’s website. We deal with thousands of different derivatives (which change frequently) and information is provided to us by a third party, so this is the only way to ensure 100% correctness. It also ensures that all factors you’re looking for in a car are satisfied and are at your disposal, eliminating assumptions as we often are not privy to every deciding factor in order to confirm or deny total suitability. We do endeavour to help where we can and I’m sorry this didn’t feel sufficient on this occasion. However, I can see you got our industry-leading deal on the amazing VW ID.7, and I hope you continue to love your new car. Best wishes, Charlotte
Simple and straightforward.
Carparison process was straightforward and the staff were pleasant and efficient. I would highly recommend.
Good Morning Steven, thank you for leaving this great review! I'm so thrilled that you had a good experience with us. If you need anything in the future, please do let us know. Best wishes, Lauren.
Excellent value and efficient.
Not only did they have an incredible deal, that nobody else could match, they also processed everything efficiently.
We’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car. Best wishes, Courtney
Excellent car leasing company
Overall the service has been excellent by Carparison. Feedback, communication, friendly knowledgeable staff, and very competitive pricing has made the experience first class. I would have no hesitate in recommending Carparison to anyone thinking of leasing
Hi Andrew, t hank you for your kind words. Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. Wishing you many happy miles in your new car! All the best, Courtney
Service was efficient and everything went smoothly - and now i love the car!
Good Afternoon - thank you for leaving this lovely review, it's great to hear that everything was smooth and the vehicle is now with you safe and sound! If you need anything from us throughout your lease, please do get in touch. Best wishes, Lauren.
Very smooth process and clear documentation and guidance.
Thank you for your lovely feedback. We're glad you enjoyed the service and felt we communicated well. We hope that the car is treating you well! Best wishes, Courtney
Best Experience So Far
From start to finish Caparison have been brilliant keeping me updated on my lease. Very easy to deal with, and will hopefully be using them again
Hi Paul, thank you so much for your kind review. It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! All the best, Courtney
Car delayed. Only got info if I chased it.
People were polite on the phone, but I never got a call back when promised. Id have to ring a few times and then maybe I'd get an email. It felt like if you didn't chase them, they'd just leave things to drag on. We waited 2 and half extra months for our lease. As a result we got a discount on our upfront fee, but honestly, that didn't feel like enough. We opted for our lease with a "September delivery" and received it at the end of November after many phonecalls chasing it. I get that they are going off of what the dealerships are telling them, but I wasn't kept in the loop, unless I phoned up.
Great Deal Great service
Went through Lease Loco. The deal I was offered, was the best and I went through Carparison. As it was my first Electric Vehicle, I didn’t want to buy. I was worried about depreciation. I was offered an amazing deal to be fair. The whole process was very professional. From start to delivery it was excellent.
Good Morning Lloyd. Thank you for taking the time to leave this lovely review, it's great to hear that you had a good experience with us. If you need anything from us in the future, please do get in touch. Best wishes, Lauren.
Highly recommended
Excellent service throughout the process.
Hi Mahdi, thank you for leaving this lovely review! I'm thrilled you had a good experience with us and your car is now with you. Happy driving! Best wishes, Lauren.
First rate service from start to finish.
Good Morning - thank you for leaving this kind review, I'm so pleased you were impressed with our service. If you need anything further from us throughout your lease, please do get in touch. Best wishes, Lauren.
Slow
My car got delivered on Friday, lovely service but sometimes in places can be very slow with replying back to emails, sometimes I would wait 4/5 days for a response, and it would be genuine questions that I would need answering. When filling out forms or sending back documents with personal information the process would be very slow i.e. filling out a form that has just been sent sending it back within 10 minutes and waiting four days for a response I thought was not the best service. The night before my car was being delivered I had an email about 7 pm in the evening telling me all about what would happen on the day of the delivery which I thought was very slow and should’ve been sent out early morning mid afternoon especially if there was some last-minute forms that had to be completed before the company shut, I definitely didn’t think that was the best customer experience I’ve had, especially with the price I’ve just paid for the car, definitely need quicker responses or faster updates on things. Overall I had a lovely experience but not the best in some aspects which can be improved
Thank you so much for sending us your feedback, your lovely comments and for your four stars. However, I am sorry it felt like responses were delayed. I have carefully reviewed your timeline, and I can see we successfully delivered your car on the 29th November having received your initial enquiry on the 8th and your confirmed order on the 14th. I am content our team did their best for you, with those timeframes being well within our standard turnaround times. I can also see we sent you an email on the 21st November containing the delivery preparation information, with the email the night before only being a reminder of this. We’re sorry if you didn’t receive the original email and therefore if anything came as a surprise. We will review our communication frequency with your feedback in mind. Thanks again for your considered response and we’re all wishing you many happy miles in your new Volvo! Best wishes, Charlotte
Chris and his team have been great right from the start, would use them again!
Thank you so much for leaving us this review, your kind words are much appreciated. We hope you're enjoying the car! If we can help with anything in the future, please do get in touch. Best wishes, Jasmine