What is the 14-day cooling-off period?
As per Consumer Contracts Regulations, any credit broking agreements that have been made without any face-to-face contact (i.e via phone or internet) come with the statutory right to cancel without penalty or reason within 14 calendar days.
This becomes active from the point you sign the order form for your new lease vehicle. We aim to deliver our in-stock cars within 7-10 working days – although some vehicles can take longer - so there is a high chance your vehicle will be delivered during the cooling period.
If you decide you would like to cancel your order within the cooling-off period, you must notify Carparison by a clear statement in writing by post or email. You can do this via email on email@example.com, or via post:
Please include your full name, address and details of your order if you do wish to cancel.
Was this article helpful?