Thank you for taking part in our research. Please read the following terms carefully before participating.

Who can take part

This survey is open to individuals who have received a direct invitation from Carparison.

Selection was based on the topics raised in each individual's responses to a preceding survey, as well as their depth of response and relevance to the research objectives, so we regret that only selected participants can take part. Participation in this research is entirely voluntary and based on your explicit consent.

Your incentive

Participation will require a 30-45 minute video interview with a member of our research team.

A wide choice of dates and times will be made available to you, but interviews must be completed on or before 31 August 2026 to qualify.

For interviews completed up to 30 minutes in length, a Love2shop digital voucher to the value of £50 will be issued.

For interviews completed over 30 minutes in length, a Love2shop digital voucher to the value of £75 will be issued.

Interview length will be measured from the point your consent is confirmed and the substantive interview begins, to the point the interviewer confirms the interview has concluded. Time spent on technical setup, introductions, and the consent process is excluded from this calculation. The final duration will be confirmed to you by the interviewer at the end of the call.

Please note that the value of the incentive cannot be guaranteed ahead of interview completion. We reserve the right to withhold an incentive at our discretion if fair expectations of quality and engagement are not met. If applicable, these reasons will be shared with you.

Examples include failure to attend, deliberate misrepresentation, repeated non-engagement, or ending the interview before meaningful participation has occurred.

Voucher codes will be issued by email as soon as possible following the interview, and in any event within 15 working days.

There is no cash alternative to the voucher. Voucher codes are issued once and are non-transferable.

Your interview

You will be invited to book your interview at your chosen time using Microsoft Bookings.

The interview will be conducted using Microsoft Teams. Please ensure you are able to access the provided meeting link ahead of time to avoid delays.

If an alternative method is preferable to you, please let us know and we will do our best to accommodate this, subject to our minimum technical and security requirements.

Provided it is within the interview timings provided above, we will accept one reschedule per interviewee. Beyond this, we reserve the right to revoke the invitation and any eligibility for an incentive.

Participants who fail to attend without notice, or who arrive more than 10 minutes late, may forfeit their interview slot and eligibility for an incentive.

Because all interviews will be specific to your original survey responses and the individual flow of conversation, we regret that questions cannot be provided up front. Our intention is to understand your experience, so complete honesty is encouraged and welcomed.

You may decline to answer any question, and may withdraw from the interview at any time without affecting your relationship with Carparison.

If you withdraw during the interview, we will stop collecting further information. You may also request deletion of information already collected, subject to any legal or operational requirements. If you choose to withdraw before the interview has been substantially completed, you may not be eligible for an incentive.

Participation is conditional on consent to audio recording and transcription. We will also request consent for video recording, which is optional.

You may request a copy of your recording or transcript by contacting us at the email address below.

The handling of your personal data is in accordance with our privacy policy, and is summarised below. You will be asked for your consent at the start of the call.

Your data and privacy

Your interview will be used for internal research purposes at Carparison and for service improvement and team training.

We process your personal data for the purposes of this research on the basis of your consent, which you may withdraw at any time.

Your personal data will not be shared with third parties for marketing purposes and will only be disclosed where necessary to conduct the research, provide the incentive, comply with legal obligations, or as described in our privacy policy.

Your email address will be used to verify you as an intended respondent, to arrange and conduct the interview, to issue your voucher, and to link your survey response with our customer records so that we can understand your previous experience with us.

Only the research team will have access to view or listen to the raw recording. 

Your email address and interview will be retained only for as long as necessary. If applicable, your interview transcript will be anonymised before storage, such that it can no longer be linked back to you.

For full details of how Carparison handles your personal data, please see our privacy policy.

Redeeming your voucher

Love2shop voucher codes are redeemable in accordance with Love2shop's own terms and conditions. If you experience any issues with redemption - including technical difficulties or questions about where your voucher can be used - please contact Love2shop customer services directly. Their contact details will be included alongside your voucher code when it is issued.

Carparison accepts no responsibility for voucher codes that are lost, misdirected, or misused after issue. Please ensure the email address you provide is correct and accessible.

General

These terms are governed by the laws of England and Wales. Carparison reserves the right to amend or withdraw the survey incentive at any time without prior notice in circumstances beyond its reasonable control.

This will not affect rewards already earned by qualifying participants unless circumstances make fulfilment impossible.

Please direct any queries to [email protected]