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Carparison Complaints Policy

Here at Carparison we want to open the door on a simple, fuss-free buying experience that leaves you feeling entirely satisfied. Your experiences and feedback help us shape the way we work, with our ultimate goal of putting you in the driving seat.

We do understand, however, that there are moments when you might like to give us some feedback, and rest assured we like to hear the good, bad and ugly… though hopefully there’s little of the latter. We’ve made it simple, so click on one of the buttons below and give us your views.

If you wish to make a complaint please contact Carparison using the tabs below or in writing to our registered office address; Carparison Limited, Hazelwood Lodge, Hennock, Bovey Tracey,TQ13 9PU and we will be happy to respond. Alternatively; you can contact us by e-mail on; sales@leasecarparison.co.uk or call us on; 01395 200 333. If we cannot settle things to your satisfaction directly you may be entitled to refer your complaint on to the Financial Services Ombudsman Service.

share the good
let us review the bad
allow us to investigate the ugly


We will confirm that we have received your valuable feedback and commit to coming back to you within five working days with a resolution. Hopefully it will be sooner, but sometimes it will take us a little longer as we may need to liaise with third parties such as funders or suppliers. In any case, we will keep you informed along the way by your preferred method of communication.

All feedback is reviewed and investigated by our General Sales Manager, Matt, as well as our senior management team.

While we hope to meet a positive resolution, there could be instances where we aren’t able to resolve the matter as you may desire. If you disagree with our decision we recommend that you contact our regulators - BVLRA. You need to complete their complaints form and submit it in writing or via complaint@bvlra.co.uk.

If all internal complaints processes have been exhausted and the complaint is not resolved, a complaint must be submitted to the Financial Ombudsman Service (FOS). The complaint should be made within 8 weeks of our final complaint conclusion. They can be contacted on 0800 023 4567, via the website https://help.financial-ombudsman.org.uk or at the following address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

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