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4.8/5
Independent Feedback based on 2256 verified reviews.
Couldn’t recommend enough 👍🏼
Fantastic company to deal with, straight forward and easy purchase. Would definitely recommend 😊 I’m even looking at getting a second car with them
Hi Clare, thank you so much for your wonderful 5* review! We're delighted to hear that everything went smoothly and would be more than happy to help you find your next vehicle. Best wishes, Jasmine
Can’t fault excellent
Hi Rob, thank you so much for your 5* review - we are delighted that you were happy with our service! Best wishes, Jasmine
Car leasing excellence
The people who I dealt with were very friendly, helpful and patient. They had good knowledge of the process. I would have appreciated more information on progress after all of the information had been submitted.
Thank you for your 4* review. I'm glad to hear that the Carparison team looked after you well. Thank you for taking my call and allowing me to understand more where we can learn as a business as we continue to grow, hopefully the next vehicle we supply you with, you will be able to see the changes. Enjoy your new car Regards Steve
Great
Very friendly and easy to use
Thank you so much for the 5* review! We’re so glad you enjoyed the experience with us. All the best, Courtney
Efficient, but comms dropped off during the process.
I set up my new lease via Carparison, which is a company I haven't used before. I would say that the sales response was very good and all my questions got answered. the document procedure is all automated which was also excellent although I was unable to sign the documents online. approval was quick and a relatively quick delivery was achieved. The document process is thorough, though it feels this is for protecting Carparison more than me (to ensure the product was suitable etc). Unfortunately, the comms then started to drop off once the order was placed. I chased the delivery time (I received a generic email) and only got a response on the day of delivery by which time the delivery driver had contacted me. Carparison are also more expensive than other brokers I have used.
Thank you for your honest 3* review Steve. I am pleased to see that you felt the sales element of your journey was good and you liked the electronic element also. Once finance documents are signed communication can sometimes seem like it has dropped off slightly whilst your vehicle is prepared with the supplying dealer and less emails are sent. This is something we can look to improve on and are always looking at ways to improve our end users journey's. I hope you have many happy miles in your new vehicle, its certainly a stunning car. If we can be of anymore help, please get in touch with the team.
Car Leasing
great service and good communications.
Hi Simon, thank you so much for your 5* review. We are delighted that you are happy with our service and communications. Wishing you all the best in your new vehicle! Best wishes, Jasmine
Great customer service
From the first enquiry the level of customer service I received was very personal. Then once I had signed the documents etc the level of service remained the same. I'm very happy with my new Polestar 4 👍
Thank you very much for your 5* review, we are delighted that you are happy with our service and so glad that you love your new Polestar 4 - it really is a great vehicle! Best wishes, Jasmine
Excellent service
Good communication. Prompt service.
Thank you for leaving this great 5* review! If you need anything from us in the future, please do get in touch. Best wishes, Lauren.
Great service again, third lease
Fast, efficient and conscientious
Thank you for the fantastic 5-star review and for choosing us again for your third lease! We hope you’re enjoying your new vehicle and look forward to assisting with the next one. Best wishes, Jasmine
Smooth trouble free experience
Smooth service,kept informed the entire way with emails and had several phone calls which every one gave me the answered and information I needed.
Thank you for leaving such a great review Paul, we're thrilled you had a good experience with us! I hope you're enjoying the car. All the best, Lauren.
Good all round help
Thank you for your 4* review. We are glad to see that your journey with us was smooth. We wish you many happy miles in your new car
Polestar 4 business lease
Great service throughout, was very swift process from identifying car to completion of lease agreement. Always available when had to contact the team and provided a great deal on polestar 4. There was a delay in delivery but that was not carparisons fault.
Thank you so much for the 5* review! Once again, we're sorry for the delay but so glad it all came through in the end. We hope you enjoy the car! All the best, Courtney
Excellent first time leasing experience!
A very good experience overall as it is my first time leasing a car privately. The Carparison website had all the details that I needed and it was very easy to reach out the team for support. I had many questions and Marcus Bailey was very helpful in answering all of the queries patiently. The car was delivered on time. I also appreciate the timely communication (emails and calls) to keep me updated on the overall process.
Hi Abhijeet, thank you for your lovely feedback. We're glad you enjoyed the service and felt we communicated well. We hope that the car is treating you well! All the best, Courtney
A friendly, efficient experience
My car leasing experience was great from start to finish. Clear communication, friendly advice, efficient and helpful. The deal I got for my vehicle was unmatched across other competitors in the market.
Thank you for your kind words. Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. Wishing you many happy miles in your new car! All the best, Courtney
Excellent service.
Excellent and very professional service. Couldn’t fault them every step of the way.
Thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! Best wishes, Courtney
Highly recommend
Absolutely fantastic, great communication throughout each step.
Thank you for your recommendation. We are thrilled you enjoyed your experience with us and we really hope you continue to enjoy your new car. If we can help with anything in the future, please do get in touch. All the best, Courtney
A small issue, but great service overall
I have had nothing hut a great service from the team at carparison. Unfortunately the dealer delivered a car that had zero petrol in the car which lead to engine failure. This was quickly resolved with the RAC. I raised a complaint and Steve from their carparison customer relations team was excellent. He addressed my issue and we worked together to get me compensation for the issues I was experiencing. I am giving carparison 5 stars for the way the handled my order from start to finish. Thank you
Hi Craig, thank you so much for the 5* review! We are sorry again for the issues you experienced on handover however, we are glad to hear this was resolved so quickly for you. We really hope you continue to enjoy your new car! Best wishes, Courtney
Great deal and kept informed all the way.
Overall, Very good. There were some delivery issues that were Polestar's fault, not Carparison's. The handover was carried out by a third party who was helpful but not 100% knowledgable about the car and he driven all the way from Bicester to Leeds. Given the choice we would have collected it.
Thank you for your 5* review, I'm glad to hear that your experience was very good and we could get you a great deal on your new vehicle! While delivery is handled by a third party, I completely understand that a more knowledgeable handover would have been helpful, especially with a vehicle like a Polestar. I'll be sure to pass this feedback onto the relevant teams to help improve the experience going forward. Best wishes, Jasmine
Very easy and straight forward
Thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! Best wishes, Courtney
Excellent service
Excellent service ..the staff were amazing.. quick and efficient ..vey helpful I would recommend this to family and friends and I would use this again
Thank you so much for your 5* review, we are delighted that you are happy with our service! Your recommendation means a lot to us, and we'd be delighted to assist you or your friends and family in the future. Best wishes, Jasmine