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4.8/5
Independent Feedback based on 2454 verified reviews.
Average
Compared to other lease companies communication and timescales below par.
Thank you for your 3* feedback. I have reviewed your journey and can see you car was delivered in just 23 working days , from the point of the relevant paperwork being signed. I do apologise however for the 1 days interruption of your journey where there was a staff shortage for 24 hours and this caused a minor delay in an email being received, we pride ourselves on customer service and are always disappointed where we have caused bumps in an otherwise very smooth and timely journey. to your new vehicle which we know you'll love! Great choice!!
New car
Very professional
Thank you so much for the 5* review! We’re so glad you enjoyed the experience with us. If we can help with anything in the future, please do get in touch. All the best, Courtney
Carparison excellent service.
Overall the process was easy with respect to Carparison. The only negative was the issues processing the order with WVFS this led to some delays. Carparison kept me informed at all times of the issues with regular updates of the issues beyond their control. Delivery of the car went smoothly and I am very pleased overall woth how simple this was as it was my first time leasing
Thank you for making the effort to leave this review. We're very sorry for the negative impact that the VWFS delays had on your order, however we really appreciate you taking the time to recognise this delay was out of our control. I'm so glad your car is now finally with you, and we hope it's treating you well! If you need anything in the future, please let us know. Best wishes, Lauren.
👍Good service
Quite prompt. Clear service.
Thank you for your 4* feedback. I'm glad to see that the service received from the team was nice and clear, I have reviewed your journey and can see from point of signed order to delivery was only 18 days! We always look to deliver within the agreed timeline set by our dealer partners. We wish you many happy journeys in your new car :-)
Easy, efficient service.
Everyone at Carparison was professional and efficient.
Thank you for leaving this lovely review Andrew, I'm so pleased you were happy with our service. If you need anything at all in the future, please let us know. Best wishes, Lauren.
Excellent service from start to delivery of the car, great team and communication. Would highly recommend.
Thank you for your kind words. Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. Wishing you many happy miles in your new car! Best wishes, Jasmine
Responsive service
Very personal and responsive. Nice people to deal with, good app.
Thank you for taking the time to leave this lovely review, I'm so glad we made a good impression! Also, it's great to hear the customer portal was helpful to you. I hope the car is treating you well. Best wishes, Lauren.
Highly recommended
First class service. Simon handled everything from first contact to final delivery very professionally, kept in regular conract with delivery updates. Simon guaranteed delivery with 4 weeks and certainly kept his promise. Highly recommend Carparison if you need a new car leasing deal.
Hi William, thank you for your kind words. Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. Wishing you many happy miles in your new car! All the best, Courtney
Ioniq 6
Great service received from carparison
Hi Imran, thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! Best wishes, Courtney
Quick response, clear instructions, simple process!
Thank you for leaving this great 5* review, I hope the car is treating you well! All the best, Lauren.
Excellent service
Excellent!
Thank you so much for this glowing review. We are really glad you are pleased with our service, and wish you all the best! Kind Regards, Jasmine
Generally fabulous
Generally great experience, Lauren was very helpful and somebody is always available on the phone. Couple of minor problems with the car still waiting to be sorted, but generally my whole experience has been excellent.
We really appreciate you taking the time to leave this review, I'm so pleased you had a good experience with us. I can see my colleague Courtney has been helping out with the vehicles issues in my absence, so we'll continue to support you where we can in this matter. Outside of these issues, I hope you're enjoying the vehicle. Best wishes, Lauren.
Very happy
Very friendly with good communication
Hi Graham, thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! Best wishes, Courtney
Great service, leasing made easy!
Great comms at every step of the way. Clear instructions that made the leasing process easy.
Thank you for leaving this lovely review, I'm so pleased you had an easy leasing experience! If you need anything in the future, please do let us know. Best wishes, Lauren.
Thanks for your service
Good Service
Pretty good, but did have to chase
Great Price, efficient service, responses are quick and polite. Lauren was always helpful. Only let down by some communications that were missing which meaned I had to chase. Issues with VWFS probably hasn't made the process an easy one for them as they caused delays.
Thank you for your 4* feedback.We do apologise that during VWFS's external problems causing us delays we missed our usual touchpoints offering updates, We are also sorry that you felt you had to chase. We firmly believe our journeys should be easy and because of matters out of our control there were a few bumps along the way. Now you have your new car we know once you're used to it you will be blown away, in our opinion a fantastic choice .
Car lease experience
They were professional, helpful and extremely polite, answering all our queries.
Thank you for leaving this lovely review, I'm so pleased you had a good experience with us. I hope the car is treating you well! All the best, Lauren.
excellent service and price
very efficient
Thank you for leaving this lovely 5* review - I'm very glad to hear you had a good experience with us. I hope the car is treating you well! Best wishes, Lauren.
Ist lease car
Pick your car Fill in forms car is delivered Easy peasy Driver explained basics in car Overall experience was very favourable
Thank you so much for leaving this great review David, it's wonderful to hear the whole process from beginning to end was smooth! I hope the car is treating you well - if you need anything from us in the future, please do get in touch. All the best, Lauren.
Nice Easy Transaction!
Made the process Painless!
Hi Graeme, thank you so much for your 5* review - we are delighted that we could assist you with finding your new lease vehicle and we hope that you continue to enjoy it! Best wishes, Jasmine