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4.8/5
Independent Feedback based on 2248 verified reviews.
Very professional
Well informed
Kept well informed every step of the way
Thank you so much for the 5* review! We’re so glad you enjoyed the experience with us. Best wishes, Jasmine
Good service to a point
They were communicative leading up to the finance agreement. However, I didn’t have any further information until the day before delivery, which meant I didn’t have a registration number to organise insurance in advance. Also, the car arrived with a significant scrape on one of the wheels and marks on the interior seating, so wasn’t to the standard I had expected.
Good afternoon and thank you very much for your valuable feedback. We’ve taken the opportunity to review your file to investigate what has gone wrong. We can see that we confirmed the delivery date and registration number around a month before your delivery took place via email. I apologise if this didn’t reach you as it would have provided all the information you would have required to insure your car and also contained tips on checking your car on arrival and a link to our FAQs. We’re also sorry to hear that your car didn’t arrive in the pristine condition that we would expect it to. As your delivery only took place a couple of days ago we have only just received a copy of your delivery note and can see the scrape on the wheel is mentioned. If you could kindly send photos of the damage in question to your agent we will raise this with the dealer on your behalf for a resolution. We are sorry your experience was less than perfect and thank you for raising your concerns. Best wishes, The Carparison Team
Excellent..seamless..
Excellent service.. Was kept updated at all times That's all
Hi Michael, thank you so much for the 5* review! We’re so glad you enjoyed the experience with us. All the best, Courtney
Problem with delivery was resolved to my satisfavtion.
I had some problems with the delivery. The car was 9 days late. as there was damage to the car. It took quite a few emails to resolve it. It was quite stressful as my previous lease car had been returned and and I can't manage without a car. It was sorted out when a courtesy car was sent. The staff I dealt with were very helpful and were caught in the middle. I am delighted with the car.
Superb! Highly recommended
Superb from start to finish. Simple, easy to use quote tool, easily the best I've used. Communication throughout was excellent and the team really do know their stuff. Big thanks to Sam for all his help. Car was delivered to home and everything was smooth on day of delivery. I would use Carparison again and highly recommended them.
Thank you so much for taking the time to leave such an excellent review Greig, the team are thrilled with your kind words. We'll be on hand and able to assist you with any queries you have in the future, so please do get in touch when you need us. Best wishes, Lauren.
Excellent service, found me the car I wanted at a price I wanted to pay, stayed in contact throughout the whole process
Good Afternoon - thank you for your lovely feedback. We're glad you enjoyed the service and felt we communicated well. We hope that the car is treating you well! Best Wishes, Courtney
Excellent service
Fantastic service from start to finish. I would definitely use Carparison again and will be recommending to friends and family.
Hi Hayley - thank you for leaving such a lovely review. We're so thrilled you had a good experience with us! If you need anything in the future, please do let me know. Best wishes, Lauren.
1st Class Car Leasing Service
I recently had the pleasure of leasing a car from Carparison, and I couldn't be happier with the experience, especially when it comes to their exceptional customer service! Steve & Lauren's support has been outstanding. Any concerns or inquiries I've had were promptly addressed, and they've continued to provide excellent assistance post-leasing
Hi Liam, thank you so much for leaving such an excellent review. It really is great to hear you had a good experience with us, we work really hard to ensure our customers have a good experience with us. We hope the car is treating you well. All the best, Lauren.
Best service ever
Carparison’s team are very friendly, professional and caring. They helped me find a new car lease very quickly, supported me every step of the way and were very responsive via emails.
Hi Nataliia, thank you for your lovely feedback. We're glad you enjoyed the service and felt we communicated well. We hope that the car is treating you well! If you need anything in the future, please do get in touch. All the best, Lauren.
Great team and great service
The team at Caparison were amazing from start to finish. I was called back less than 30 minutes after placing my order, the process was clearly explained and I was told it would be confirmed within the next 24 hours. I ordered a Tesla Model Y for the best price I could find on the net, at least £20 per month cheaper than anywhere else. I was told I was just a little late for the allocations they had in stock but if a cancellation came through I would be first to receive that car. Sure enough I was called the next morning and the team had secured me the exact car I wanted. I was kept informed all the way through and a little over 4 weeks later I took delivery. They were flexible in holding my order until I was ready, which helped with returning my previous lease and not having 2 cars on the insurance. I would highly recommend!
Thank you so much for your kind review, Andrew! We are so glad to have found you a great deal and we really hope you continue to enjoy your new vehicle. If we can help with anything in the future, please do get in touch. Happy driving!
Generally a good service, I was guided through the process along the way. I didn't end up with the car I originally ordered, but I'm assuming that was circumstances outside their control.
GREAT SERVICE!!
Good afternoon - thank you for taking the time to share your feedback, we really do appreciate it. Enjoy your new car! All the best, Lauren.
Great service
Excellent apart from delivery hiccup
Hi, thank you for leaving your feedback and I'm glad you felt our service is worthy of 5 stars! I'm sorry you faced issues with delivery however it's great to hear we were able to help get this resolved. If you need anything in the future, please do get in touch. All the best, Lauren.
excellent service
excellent service from start, easy to deal with
Hi Andrew, thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! All the best, Courtney
Great service!
Really helpful, very competitive rates and a simple process. 10/10 for customer service and responsiveness whenever I had any queries.
Thank you for taking the time to leave this excellent 5* review - we're thrilled we were able to assist you with your order. We hope that the car is treating you well! Best wishes, Lauren.
Few essential communications, no too many emails or phone calls just the essential. Signing documentation was easy and quick, the full process was a 5 stars experience. I will use them again in the future.
Hi Vito, thank you so much for leaving such a lovely review - our marketing team and systems manager work really hard to ensure the process is smooth for our customers, so they're thrilled to know that their hard work has worked! I'm so glad you've had a good experience with us and we will be more than happy to assist you in the future. All the best, Lauren.
Very good slightly complicated case Simon went out of his way to make the experience happen thanks Simon
Hi Matt, thank you so much for your kind review. Simon is thrilled he was able to assist. If we can help with anything in the future, please do get in touch and we'll be happy to help! All the best, Lauren.
Experience was fast and easy. All my question were answered, friendly customer service throughout. Fast response to emails, I recommend using comparison.
Thank you so much for this glowing review. We are really glad you are pleased with our service, and wish you all the best! Best Wishes, Courtney
A first class car leasing service
Smooth process, great deal on the car I wanted and customer service that felt like they cared.
Hi Neil, thank you so much for your kind review. It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! All the best, Courtney