What to expect from your lease vehicle delivery

COVID-19 restrictions are lifting across the UK, with legal safety obligations gradually being revoked. 

Nevertheless, the safety of our customers and our delivery teams remains paramount, as does continuing consideration for the individual preferences of all involved. We've spoken to our supplying dealerships so that you know what to expect with the delivery of your new car lease as restrictions change.

We work with a large number of dealers based throughout the UK. Each dealership works in a different way, but their deliveries follow the same routine.

With restrictions easing, dealerships will no longer have to abide by the BVRLA's COVID-19 car delivery guidance. However, our partners are still committed to making sure that you and their drivers stay safe by implementing safety measures when requested.

Delivery preparation for lease vehicles was one of the many things that our supplying partners had to change during the COVID-19 pandemic. Designed to allow optimum sanitisation and social distancing, dealers and customers alike have adapted to these new measures in order to reduce the risk of COVID-19 transmission at the point of vehicle handover.

But with government guidance changing, what does this now mean for your lease vehicle delivery?

Those that are eradicating all existing safety precautions are still able to offer their delivery teams and customers choice around the use of face masks. Exemptions notwithstanding, you will be given the opportunity to express your desires for the arrival of your new lease car. As such, we also ask that you to continue to respect the preference of the delivery team. 

Regardless of the level of precautions requested, and although COVID-19 restrictions will no longer be law and are therefore not enforceable, we will continue to ask all parties to remain vigilant, careful and considerate in order to keep everyone safe. 

What to expect from your lease delivery:

1. Before delivery

Please inform our administration team of any special requirements around the delivery of your lease vehicle, including your preferred COVID-19 safety precautions.

We still ask that you inform your administration agent if you, or someone you live with, contracts COVID-19, shows symptoms or has a positive test result within 10 days of the delivery date.

2. The pre-delivery inspection (PDI) and valet

A PDI will take place before every delivery. This will be as thorough as ever, to make sure your vehicle is in prime condition.

The valet includes a deep clean of the vehicle inside and out.

3. Dispatch

When the vehicle is ready for delivery, it’ll be moved to the dealerships dispatch area. The vehicle will get another wipe down and go through its final quality control checks.

4. Delivery

The admin team will get in touch to confirm a delivery date with you. The dealership will then be in touch to finalise the details, and make sure any special arrangements are in place.

It’s unlikely that you'll be given a specific time slot, but on delivery day the driver will ring when they are a few hours away. 

There will be a delivery pack that includes your delivery note. This is the document that records your delivery mileage, the condition of the vehicle and details on the recipient.

You’ll get the chance to inspect the vehicle before signing the delivery note and record anything you're unhappy with. This is a really important part of the process, so make sure you are comfortable with the requirements of taking delivery of your lease vehicle ahead of time.

5. Vehicle familiarisation

We know how important it is that you have the support to familiarise yourself with the car.

In-person vehicle demonstrations can recommence without legal restrictions. Depending on your and the delivery team's own precautionary requirements, these can revert to include a full walkaround and review of the vehicle controls.

Your delivery driver should take the time to answer any questions you have on the vehicle or, if not equipped to answer any themselves, arrange alternative support resources for you.

6. Driver return

When the handover is complete, and you've signed the delivery note, the driver will make their way back to their base. You won't be expected or required to assist them in their return journey - the dealership will have already made all the arrangements to get them back safely.

The main concern of our dealerships is the safety of you and the drivers, even as restrictions continue to lift. There will be changes from dealership to dealership, especially as the guidelines are no longer the law. Regardless, every customer will be able to ask questions and submit their delivery precaution request to dealerships if applicable.

Your comfort and safety is key, and the dealers will work with you to make sure you feel happy with the handover process. All procedures will be reviewed regularly across the board, and we will continue to make sure that you are kept up to date with any changes.

If you have any more questions regarding the delivery of your new lease vehicle, check out our lease car delivery FAQs.