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Reviews

4.8/5

Independent Feedback based on 1097 verified reviews.

Feefo Platinum Service
Trusted Customer - 4th January 2024 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

great

fabulous for me

Lauren, Carparison 2nd February 2024

Hi Phil, thank you for taking the time to write this review - we hope the vehicle is treating you well! If you need any assistance in the future, please do get in touch with us and we'll be happy to help. All the best, Lauren.


Trusted Customer - 4th January 2024 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

Friendly staff smooth order & delivery would recommend only small gripe tor

Smooth order & delivery


Trusted Customer - 3rd January 2024 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

A very professional and friendly service

They kept me up to date on developments and readily responded to my questions. A very professional service which I would readily recommend to others.


Trusted Customer - 2nd January 2024 - Order for MG MOTOR UK MG4 HATCHBACK 125kW SE EV 51kWh 5dr Auto

I would recommend them to others

There service was excellent, felt like a personal service, which in not common in these days.


Trusted Customer - 1st January 2024 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

Great Service

Speedy updates and service, kept informed at every step

Lauren, Carparison 2nd February 2024

Thank you so much for your kind review, we're pleased to have been able to help! All the best, Lauren.


Trusted Customer - 1st January 2024 - Order for MG MOTOR UK MG4 HATCHBACK 150kW SE EV Long Range 64kWh 5dr Auto

Recommend

Easy to deal with everything went smootly


Trusted Customer - 1st January 2024 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

Great Service in the main

Generally helpful whenever I called


Trusted Customer - 1st January 2024 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

Highly recommend

A great experience from start to finish I had doubts due to the deal being so competitive, but there was no issues and the car tuned up within the time frame and in perfect condition I would highly recommend and have done already

Lauren, Carparison 2nd February 2024

Hi Michael - thank you for leaving such an excellent review, we're so pleased that we were able to help getting your vehicle to you and that you had such a positive experience with us. I hope the car is treating you well! Best wishes, Lauren.


Trusted Customer - 31st December 2023 - Order for FIAT 500 HATCHBACK SPECIAL EDITIONS 1.0 Mild Hybrid Red 3dr [16" Alloy]

Would not use Carparison again

Not a great experience with Carparison. Unsurprisingly, the sales team (Ben) were very quick to get in touch regarding my initial query and to process the order (and take my fee!). When it came to delivery, this was slow and I had to chase (Jasmine) several times for updates to find out what was going on. I was given very short notice for delivery dates (1 or 2 days) and when working full time, this was not helpful. I was only told the day before the car was due to come, that in fact it couldn't be delivered. When the car did arrive, it had a warning light regarding tyre pressure which I had to correct. Most disappointing and frustrating is that the spec of the car that was delivered, is not what the quote said with some features not actually included. I have asked Carparison (Ben) twice for an explanation why this is so as I feel I have been misled, but have yet to receive a response. I would not use Carparison again.


Trusted Customer - 30th December 2023 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

Great service and super prices was kept updated always


Trusted Customer - 30th December 2023 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

Excellent Service.

Excellent throughout.

Lauren, Carparison 26th January 2024

Hi David, thank you for your kind words - we hope the car is treating you well. If you have any queries in the future, please do get in touch and we'll be happy to help. All the best, Lauren.


Trusted Customer - 29th December 2023 - Order for FIAT 500 HATCHBACK SPECIAL EDITIONS 1.0 Mild Hybrid Red 3dr [16" Alloy]

Great car supplied by an underwhelming provider!

Taking the order was fine… letting me know the progress of the delivery etc was excruciating and I found myself having to chase Jasmine all the time to find out what was happening. I had several unreturned calls and emails and only after threatening to cancel my order, I found out the car was coming from someone else because Jasmine had finished for Christmas without sending me a confirmation email of the delivery including the registration number to allow me to insure the car. I have leased cars before and this was by far the most frustrating service I have ever had and I certainly wouldn’t recommend using your business to anyone else on the back of what I experienced.

Charlotte, Carparison 3rd January 2024

Good Afternoon Andrew, thank you for sharing your feedback and we’re so sorry that your experience with us isn’t what we would have hoped for. I have reviewed contact logs this morning and can see you were faced with a delivery delay due to a technical issue at the supplying dealership. I hope it helps you to know that our team were relentlessly chasing this to obtain your registration details and to ensure delivery before Christmas for you. But I can understand that our communication back to you didn’t convey this and understand your frustration at being left in the dark. We were fully resourced in the lead up to Christmas but also experienced incredible demand – which isn’t an excuse, but I hope provides some form of explanation. It is quite normal for our customer service team to take on cases to cover leave within our shared inbox – but I will note this as a suggestion for future so we can inform ongoing deliveries that their named contact will change. I’m sorry again that we couldn’t do better on this instance, but we really hope you continue to love your new car. Best wishes, Charlotte


Trusted Customer - 29th December 2023 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

Outstanding service and communication from my initial enquiry to car delive

Outstanding service and communication from my initial enquiry all the way through to the vehicle delivery.


Trusted Customer - 28th December 2023 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

Ben was great

Hi service was great from Ben. Due to lack of admin start in there was little updates. But overall really happy with the car- apart from a few scratches on the car when delivered and was a little dirty.. service from Ben was great.

Charlotte, Carparison 3rd January 2024

Thank you so much for your review, Radhika. Ben is aware of your kind words and was delighted to help! We’re sorry that the car arrived in less than perfect condition and can see that has been logged with the funder – you did the right thing in letting us know so soon. We’re so glad you love the car, and we thank you for bearing with us during this busy period. Best wishes, Charlotte


Trusted Customer - 28th December 2023 - Order for TESLA MODEL Y HATCHBACK RWD 5dr Auto

Leasing a Tesla Model Y

Good and relatively simple process. Staff very friendly and knowledgeable. Only issue we had was poor communications from Tesla, though Carparison staff did try to help with this.


Trusted Customer - 28th December 2023 - Order for FORD KUGA ESTATE 1.5 EcoBoost 150 ST-Line Edition 5dr

Very happy with Carparison.

Presentation of information was clear, responses to any questions were prompt and complete. Process was easily understood and simple to follow. Delivery of car slipped a bit from initial estimate, but this did not cost me a problem since i still had my previous vehicle.

Charlotte, Carparison 3rd January 2024

Thank you so much for your kind review and 4 stars! We’re sorry that delivery wasn’t as soon as we hoped, but we’re so please to have been able to help and we hope you continue to love your new car. Best wishes, Charlotte


Trusted Customer - 27th December 2023 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

Great service

Great service all the way through our switch to a lease car. I was a little nervous but the process was made super simple


Trusted Customer - 25th December 2023 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

Smooth buying process.

Good communication and friendly service.


Trusted Customer - 24th December 2023 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

Great services

Greatcservice from start to finish. Easy ordering process and excellent price for the car.

Lauren, Carparison 26th January 2024

Hi David, thank you for taking the time to send us some feedback, your kind words are very much appreciated. Happy driving! Best wishes, Lauren.


Trusted Customer - 24th December 2023 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

What was agreed from start was delivered

The process was clear from start to finish. Initial car requirements were delivered in a timely manner