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Reviews

4.8/5

Independent Feedback based on 1082 verified reviews.

Feefo Platinum Service
Trusted Customer - 26th January 2024 - Order for HYUNDAI TUCSON ESTATE 1.6 TGDi Ultimate 5dr 2WD

1st class customer servoce

Support from Courtney was excellent… Cian was brilliant when I made the initial inquiry because I was unsure about committing before I sold my own car… however, from my initial contact with Cian to the follow up with Courtney, the customer service was excellent from start to finish… even helping to resolve teething troubles with delivery was great. Thoroughly recommend carparison👌


Trusted Customer - 25th January 2024 - Order for HYUNDAI I10 HATCHBACK 1.0 Premium 5dr Auto

Very fast

From start to finish every thing was very professional and fast also offering a very affordable price


Trusted Customer - 25th January 2024 - Order for HYUNDAI TUCSON ESTATE 1.6 TGDi Hybrid 230 Ultimate 5dr 2WD Auto

Excellent company

We received an excellent service from Carparison. They were efficient and quickly had everything organised for the new vehicle. A trouble-free transition from start to finish. Less then 3 weeks and my car is here and I am very pleased.

Courtney, Carparison 25th January 2024

Hi, so pleased to hear you are happy with our service and that we were able to get the car to you so quickly. Wishing you many miles of happy driving. Best wishes, Courtney


Trusted Customer - 24th January 2024 - Order for HYUNDAI TUCSON ESTATE 1.6 TGDi Ultimate 5dr 2WD

Very good f


Trusted Customer - 24th January 2024 - Order for FORD FOCUS HATCHBACK 1.0 EcoBoost Hybrid mHEV ST-Line 5dr

Good communication,smooth process.


Trusted Customer - 22nd January 2024 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

Great communication and fast at replying/ sending documentation

Lauren, Carparison 25th January 2024

Hi Sam, thank you so much for taking the time to write this review and sharing your feedback, it's very much appreciated. I hope the vehicle is treating you well - if you have any queries in the future, please do get in touch and I'll be happy to help! Best wishes, Lauren.


Trusted Customer - 21st January 2024 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

Great deal

Start to finish all great


Trusted Customer - 20th January 2024 - Order for HYUNDAI TUCSON ESTATE 1.6 TGDi Hybrid 230 SE Connect 5dr 2WD Auto

Very fast and efficient service. Staff extremely helpful.

Lauren, Carparison 2nd February 2024

Hi Ian, we really value the feedback from our customers at Carparison, so thank you so much for taking the time to leave this review. I hope the car is treating you well! Best wishes, Lauren.


Trusted Customer - 19th January 2024 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

Emma exceeded all my expectations ! She has put Carparison at 5*

Emma was so informative and so productive with all my requests , she was brilliant and exceeded all her tasks


Trusted Customer - 19th January 2024 - Order for SUZUKI ACROSS ESTATE 2.5 PHEV E-Four 5dr CVT

Excellent service and support from friendly and helpful staff, from advice prior to ordering right through to delivery of the car. Thank you.


Trusted Customer - 17th January 2024 - Order for HYUNDAI TUCSON ESTATE 1.6 TGDi Ultimate 5dr 2WD

Faultless ervice and great customer service

From start to finish the service and contact was faultless. I was e mailed literally within 30 minutes of any enquiry with an update or reply. Highly recommend them and will definitely be using them again.


Trusted Customer - 16th January 2024 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

V’yacheslav Good service


Trusted Customer - 14th January 2024 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

Simply Brilliant!

I dealt with Cian, and he was absolutely brilliant! Faultless from start to finish and extremely helpful. I would not hesitate to recommend this company, they were very professional to deal with.


Trusted Customer - 13th January 2024 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

Excellent

Super clear and speedy communication, really pleased with service. Thank you.

Lauren, Carparison 2nd February 2024

Thank you so much for taking the time to leave this five star review - we're thrilled that you've had a good experience with us. Wishing you many happy miles in your new car! All the best, Lauren.


Trusted Customer - 13th January 2024 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

Superb to deal with

Excellent provision of information, courtesy and helpful staff, great app


Trusted Customer - 12th January 2024 - Order for VOLKSWAGEN T-ROC HATCHBACK 2.0 TSI 300 4MOTION R 5dr DSG

Carparison were brilliant but need better suppliers!

Brilliant service from Carparison and their staff. Shame the supplier of the car failed to put any petrol in so it ran out as I drove off the driveway!

Charlotte, Carparison 12th January 2024

Good morning and thank you for your feedback. We’re so pleased that your experience went well but we are extremely disappointed to hear about your fueling issue. Our providers are expected to arrive with your new car and at least a quarter of a tank of fuel, so we have reported this to them. Although we can’t promise, will endeavour to push them to reimburse you for that difference. Nevertheless, we are extremely sorry for the inconvenience here and appreciate that doesn’t fully make amends. We continue to monitor our supplying partners for their service levels and we would not know about this occurrence without you, so thank you for taking the time to get in touch. We wish you many happy miles in your new car and I will be in touch once we have heard from the dealer. Best wishes, Charlotte


Trusted Customer - 11th January 2024 - Order for FIAT 500 HATCHBACK SPECIAL EDITIONS 1.0 Mild Hybrid Red 3dr [16" Alloy]

Kept me up to date throughout the process. When my account manager was off, someone else covering would keep my up to date. Asked how often I wanted to be kept up to date and kept to that agreement


Trusted Customer - 11th January 2024 - Order for FIAT 500 HATCHBACK SPECIAL EDITIONS 1.0 Mild Hybrid Red 3dr [16" Alloy]

Friendly staff, good communication, lovely car

The Carparison Staff were extremely friendly, the transaction was dealt with professionally and I felt they really did their best in the circumstances. The delivery took a little longer than I had hoped but I think it was because it was just before Christmas, the dealer took ages to do their checks and it held up the delivery. The car I am leasing is lovely, it was worth the wait, I am very pleased.

Charlotte, Carparison 12th January 2024

We’re so glad you love your new car and thank you for leaving such kind feedback. It’s important to us that you feel looked after and we apologise again for the dealer delays we experienced in this instance. Wishing you many happy miles in your gorgeous new fiat 500! Best wishes, Charlotte


Trusted Customer - 11th January 2024 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

Great Service

Great service, the adviser got me a great deal and the driver stopped locally to have the car cleaned and charged before dropping it off to me !


Trusted Customer - 11th January 2024 - Order for FORD TRANSIT CUSTOM 300 L2 DIESEL FWD 2.0 EcoBlue 136ps H1 Van Limited

Started OKAY but rapidly declined to a very unsatisfactory experience

After initially speaking about the lease of two vehicles, we were advised that there were two available with a quick delivery. From this, we did not test the market elsewhere and agreed the lease. Following this, the delivery was not made, the lease type had to be changed, the communication stopped and we had to continuously chase to get the two vehicles. They were delivered almost a month later than they should have been resulting in us having to postpone the fitting of trackers, dashcams and vehicle livery. This delay has resulted in the above needing to be re-scheduled and us having to rent short term hire vehicles until our new vans are commissioned. Had the delivery not been promised as it was, we would have gone to other providers and investigated alternative solutions.

Charlotte, Carparison 12th January 2024

Good Morning, Greg. I have checked your case this morning in order to understand what has gone wrong and we’re so sorry you feel you weren’t looked after during the order of your two vans. We were aware you wanted delivery in December and were on course to do so until the dealer lost one of the keys prior to delivery and wouldn’t break protocol to deliver with only one. We can understand how frustrating that would be, particularly if you then had to shift around other services and remain mobile. We also had to shop around with funders and funding methods to get you the best deal after the original funder rejected the desired Contract Purchase terms. Which I can see was chased relentlessly our side, but I’m sorry you didn’t feel sufficiently kept up to date. I also want to assure you the service was provided with the best intentions and in light of the information we had at the time - not to dupe you with false guarantees to stop you looking elsewhere. We are once again sorry your experience hasn’t been up to scratch, and we will take your feedback on board for future orders. Best wishes, Charlotte