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4.8/5
Independent Feedback based on 2248 verified reviews.
The process was very efficient and automated. All went without a hitch
Thank you for taking the time to leave this great review, I'm so pleased you had a good experience with us! All the best, Lauren.
Great service
Very friendly and informative staff at every stage
Thank you so much for the 5* review! We’re so glad you enjoyed the experience with us. All the best Courtney
Great service from carparison
Great service but let down by polestar who failed to deliver the car and still waiting
Hi Peter, thank you so much for the 5* review! I apologise again for the failed delivery from Polestar, we are chasing Polestar for further news and my colleague Andy will continue to keep you updated. As Andy mentioned, your contract will not start until delivery has taken place. Thank you again for your understanding and kind review. IF there is anything else that we can help with, please do get in touch. All the best, Courtney
Great service all round
Hi Philip, thank you so much for your 5 star review. We are delighted that you're happy with our service and we hope you love your new vehicle! Best regards, Jasmine
Quick efficient service.
Good service.
We’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car. Best regards, Jasmine
Good service before, during and after. Top Marks.
I was dubious initially as I found a couple of negative reviews, but I later learned that was down to failed credit checks and user disgruntlement. In my case, the support before, during and after has been excellent. Martyna helped me with quotes and placing an order and subsequently supporting a delivery problem from manufacturer. At all times, prompt, professional and supportive. I would 100% recommend Carparison.
Hi Justin, thank you for your kind words. Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. Wishing you many happy miles in your new car! All the best, Courtney
Very happy
service overall very good, delayed delivery but out of Carparison's control and their customer service was very good in this regard.
Thank you for your 4* feedback, we are glad that your service was met with Carparison's core values and your service level was very good. We do apologise for the bump in your journey outside of our direct control where your new vehicle was delayed.
Effortless
Kept in touch and everything went really smoothly
Thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! Best wishes, Courtney
Outstanding communication
Thank you for leaving this review Richard, we work really hard to ensure our customers are updated and things go smoothly, so I'm pleased this has been reflected with you. Have a great Christmas! Best wishes, Lauren.
Great communication from an attentuve, dedicated customer service team.
Great communication from an attentuve, dedicated customer service team. Although the initial 'in stock' delivery timeline for delivery of the car slipped, the Carparison team, were candid and consistent with meaningful updates & successfully supported my necessity request for tighter confirmed delivert date, That candour, transparency & can-do attitude kept me from looking into alternate options, and yes I would therefore highly recommend them to others. Great job, Thankyou
Don't waste your time
Order went through smoothly at first, a delay was hit with the finance company and carparrison not communicating with eachother. Delivery day finally arrived... no car appeared. Between car parrison and polestar no information was given to advise when re delivery would be. Polestar offered to sort a courtesy car for me, but then didn't organise one so I was left without any transport and unable to get to work. Second delivery day came on the Monday (second day taken off work) carparrison assured me it was coming today... no car arrived. All parties denying responsibility and blaming eachother, not very professional at all. Third delivery day came , carparrison assured me 100% that the delivery would be on the afternoon (even when all polestar communications said morning) 'this is definitely booked for an afternoon delivery' are you sure because... 'yes absolutley'. Re-arrange all meetings for the morning... delivery driver calls to confirm my morning delivery appointment, at my home, I'm currently at work with a morning packed full of re arranged meetings. Marvelous! Delivery driver agreed to deliver the car to my works address where I recieve a handover all be it a bit brief as I did not have the time to spare. Carparrison and polestar have confirmed previously they would be compensating me for the hassle. One week down the line I am being asked for feedback and I can leave nothing but negatives as I am still waiting for someone to contact me. Completely unacceptable and downright poor customer service.
Good morning Andrea, Once again we would like to re-affirm our genuine apologies for the journey you encountered, unfortunately on rare occasions matters outside of Carparison’s control do happen, as explained when this happened on your journey we relayed the information we were offered from Polestars logistics agent tasked with delivering your car. At no stage were we disingenuous, we always strive to put the customer at the forefront and have grown year on year offering support and timely updates as you will read from copious amounts of reviews. We acknowledge on this occasion the system broke, As requested and agreed we will come back to you once we have all the information necessary. In the interim, if we can be of any assistance please reach out to the team
Fast, helpful and always at hand to help.
Fantastic service! Speedy response to enquiry and helpful throughout. Managed to process and clear my order faster than anybody has done in the past. Will certainly be using them again in the future.
Thank you for leaving such a lovely review, I'm thrilled you had a good journey with us. I hope you're enjoying your car! We hope to hear from you again in a few years - have a great Christmas! All the best, Lauren.
Easy & User friendly
Straight forward, good explanation, understanding on questions asked, informed from start to finish, quick delivery
Thank you so much for leaving us this review, your kind words are much appreciated. We hope you're enjoying the car! If we can help with anything in the future, please do get in touch. All the best, Courtney
Every thing was ok
I did not get the colour I wanted but Lauren thanks for all your help so far hope it’s the same in future if I need hint information or help
Thank you for 3* feedback. We are glad to see that Lauren has been helpful as always. We have reviewed your personal journey and can see that although your first choice was Black or White after a conversation with your sales consultant did accept the Blue as the other colors were not available at the time of order. We know you will love the car and wish you many happy miles.
Great experience, very clear and thorough
Really great service end to end. Very clear communication, no hard sell, no tricks. Very trustworthy with the level of transparency about how the whole thing works. Delivery was great too and very quick.
Hi James, thank you for your kind words. Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. Wishing you many happy miles in your new car! All the best, Courtney
Excellent service.
An easy and pleasurable process with step by step guidance.
Thank you so much for your 5* review! I’m delighted to hear that you found the process easy and enjoyable, and that the step-by-step guidance was helpful. If you ever need any further assistance, we're always here to help. Best wishes, Jasmine
will use again
Very good easy to deal with, driver that delivered the car was great cheesr
Thank you so much for leaving us this review, your kind words are much appreciated. We hope you're enjoying the car! If we can help with anything in the future, please do get in touch. All the best, Courtney
simple painless process
Great price, good communication
Thank you for your kind review! We aim to make the process as easy as possible, so I'm delighted that you found this to be the case. We hope you love your new vehicle! Best wishes, Jasmine
Best car lease after evaluating other lease companies
Fast , good feedback .Decent cost. Good support.
Thank you so much for your kind review! I’m thrilled to hear that we could find you the best deal and that we were able to support you through your lease journey. Wishing you many enjoyable miles in your new car! Best wishes, Jasmine
I can’t really fault them. Polestar 4 DMLR
I can’t really fault them, the process was smooth, worked really well and I got a pre-registered car with a huge discount within a month! The only worry I had was getting an exact delivery date so I could return my existing car. In the end I got just enough notice and the that worked out great too. Polestar 4 DMLR
Thank you so much for your 5* review, we’re thrilled to hear that you found our process smooth and that we could help you get a fantastic car at such a great price! We completely understand the importance of timing with your existing car, and we’re glad everything lined up perfectly. Enjoy your new car! Best wishes, Jasmine