Reviews

First time lease and I'm happy!

Very easy to arrange despite it being my first lease experience. Friendly and informed staff who answered my questions confidently and honestly. A simple process and my questions were responded to quickly. It helped having female call staff as they were more approachable.. Delivery was successful, although the driver was hard to understand when I asked him questions when checking the vehicle. Very happy with the car and the service. Would recommend.

Good service

Was easy. The guy brought the car as first drop of the day and it was all sorted by 8.30am Communication good throughout

Really smooth and easy process

This was a very smooth and easy process. I like it when you are able to have named customer support staff to contact. Kira, could not have been more helpful when I had questions. All went through very well, great communication which were easy to follow. Car arrived yesterday - excellent service and also I feel I got a really good deal on my Hyundai

Excellent service from Carparison marred by very poor delivery.

Carparison as a leasing company was excellent. Paperwork was smooth and quick. Communication was good and I was kept informed throughout the process. However, delivery was poor. The brand new car was delivered dirty. It hadn't been washed and was covered in salts. The delivery man asked me to take it to the washing bay. There was no proper handover, so no going through the software and guiding me to set things up. He said he did not know much about the car and I had to google it. Anyone taking over an EV like Polestar knows keys etc has to be set up right. There was nothing like that. I spent the whole day to trying to figure things out. I eventually called Polestar support who got me booked to their centre in Wilmslow the next day to finish with the set up and answer my questions. This was opposite to the service I had received from Carparison prior to delivery

Super-responsive Service

Super-responsive suppor, great price and an overall smooth experience. My second lease with Carparison in the last 4 years and I would highly recommend them.

Great service

Staff were very helpful throughout the whole process, from choosing the car to delivery.

Great all round 😀

Good communication. Nice personable staff. Great price.

Great Service

Very easy from start to finish. Car delivered within a 3 weeks from processing.

After having leased cars for the last 9 years from different lease companies, I can honestly say that this has been my best experience by far, and I would highly recommend Carparison. From the start of my application to the delivery of my new car VW TRoc which i absolutely love! Carparisiom has delivered the best service. Just brilliant!

Thank you.

Excellent from start to finish. Great communication and helpful online status within my account during the whole process.

Good service

Quick response and straight forward

Thank you for good service

Brilliant service, very friendly people professionally dealing with their customers, very relational in their approach. They helped me to deal smoothly with an issue I had. Very good communication.

VW Lease Journey

Kept me well informed throughout the process. Allocated a designated contact person for any questions or issues. Got very comprehensive answers. Thank you.

Very good service

The service was very good. I had a small problem in that my car did not arrive on the day it should. I contacted carparison to advise them of this after which they did help to chase up and find out what was going on. It was delivered the following day.

It was ok, but certainly not stress free.

First time leasing

Good communication throughout (it was a bit long winded as this was a first time leasing a vehicle and the finance checks took a little longer than expected - but Christmas also fell into this period, so this also slowed things a little). Overall very satisfied with Carpariosn's service.

Superb staff

Excellent personable service with great communication through and always someone available at the end of the phone.

Good and easy process with Carparison

It was a smooth process with Carparison, with good information flow during the selection and contract signing process. The perhaps "missing" part was that once the contract was signed and the process continued to the dealer providing the car, the updates and information ended, with no updates on expected delivery dates or the posterior confirmation. I did call Carparison a couple of times, but as this was outside their system, they had no updates to provide. This is, possibly, the part of the process to improve, as it is always useful to know, in advance, the expected delivery date.

Good service

Reasonably good service

Feedback on My Vehicle Order Experience with Caparison.

My experience with Caparison has been a mix of strong initial service and significant operational challenges, culminating in a delivery that was rescued by individual effort. The sales process to place the order was very positive. However, significant issues began immediately after. The vehicle was promised as ex-stock, but the process quickly encountered delays. Despite an email on December 9th confirming the order was proceeding with a promised 2025 delivery, communication broke down. Multiple calls for updates yielded little information, until a random email stated the vehicle would not, in fact, arrive in 2025. Promises that logistics would contact me were not kept, and my follow-up emails went unanswered. The administration phase was equally frustrating. It required a director’s extensive involvement over a full afternoon to resolve issues uploading my driving license and passport due to software problems on Caparison’s end. This further pushed the delivery into 2026. The logistics communication was contradictory and confusing. I received a call with a registration number and a new delivery date of January 19th, 2026, only to later receive an email placing the order "on hold." The redeeming factor in this process was the final intervention by Steve Bridges. His direct involvement and ownership of the issue were the only reasons the delivery proceeded. He successfully secured a final delivery date of January 21st. Overall, the experience felt disjointed, as if the left hand did not know what the right hand was doing. The lack of proactive, clear, and consistent communication was the most significant failing. Were it not for the appeal of the Polestar 4 and the specific package offered, I would have cancelled my order and returned to my previous brand. I hope this feedback is useful for improving processes for future customers.