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4.8/5
Independent Feedback based on 2357 verified reviews.
Dirty car no opportunity to leave feedback.
Once i rang up to follow up on things staff were very helpful but i feel that there should have been more communication as to progress of the order. The handover was awful. The car arrived dirty and when i asked for it to be cleaned the driver went off and came back a few mins later saying he had spoken to his manager and been told to tell me to take it or reject it!!! There was also no opportunity to note this on the delivery tablet.
Thank you for your 2* feedback. We regret that your experience fell short of our expected standards. We acknowledge that during the vehicle preparation stage with the supplying dealer, there may be periods where communication appears to reduce and correspondence becomes less frequent. Nevertheless, we are pleased that we were able to address your concerns when required. However, we are disappointed to learn that the handover process did not meet the standards we strive to maintain. Therefore, I have contacted your supplying dealer and requested that they reach out to you directly to investigate the service you received during the vehicle handover. If you require any further assistance, please reach out to the team.
Excellent feom start to finish
Hi Joshua, thank you so much for the 5* review! We’re so glad you enjoyed the experience with us. All the best, Courtney
Car arrived with a crack screen,suppose time be repaired 3 days later, still waiting for repair?
Thank for your 3* feedback. We acknowledge that the current situation is unsatisfactory and we are sorry that the matter remains unresolved. We are liaising with the supplying dealer and yourself to ensure the necessary repairs are completed, and we apologise on behalf of the dealer for the delay that you have experienced.
Nice little car
All smooth and nice. Recommended
We are so grateful for your 5* review, thank you! Enjoy your new car! All the best, Courtney
Leasing made easy
I was worried about moving from ownership to leasing. I was guided through the process by the Carparison staff who organised my new lease and kept me informed every step of the way. My new Polestar 4, was delivered 2 days ago,, Only 4 weeks since I began the process
Thank you so much for leaving us this review, your kind words are much appreciated. We are thrilled that your first leasing experience went as smoothly as could be and we really hope you enjoy your new car! All the best, Courtney
Really friendly, easy, efficient and helpful
Thank you for leaving this great review - I hope you're enjoying the vehicle! Best wishes, Lauren.
All Good!
Excellent communication and smooth process at a very keen price.
Thank you for leaving this great review, I'm glad the process was smooth for you. If you have any further questions throughout your lease, please let us know. Best wishes, Lauren.
Excellent and highly recommended
Honest, fast and professional. Always knew the answers and very quick to reassure when required
Thank you for leaving this great 5* review - I'm so pleased you had a good experience with us. If you need anything else in the future, please let us know. All the best, Lauren.
New Polestar
Very easy to deal with, less than 3 weeks from ordering the car to delivery.
Thank you for leaving this great review Andrew, I'm thrilled to hear delivery occurred so quickly! I hope you're enjoying the vehicle. All the best, Lauren.
Excellent Customer Service
This is the 1st time I have leased a company car so i had many, many questions which they were very responsive to. Carparison customer service were exceptional throughout the process.
Hi David. thank you so much for your kind review, we are thrilled that you were happy with our service. It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! All the best, Courtney
Polestar 4 procurement
Cian provided an outstanding service and kept me up-to-date at every stage of the car procurement journey. His honesty, transparency, and excellent customer service truly enhanced the experience.
Thank you for your kind words. Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. Wishing you many happy miles in your new car! All the best, Courtney
Good service
Your service was good. But the only thing which bothered me was the arrangement fee which you took from me to proceed further. You already get brokerage from the funder/sponsor which they recover your brokerage from me during the contract. I think you should reconsider your arrangement fee because it puts extra burden on our pocket.
Thank you for your 4* feedback George. The arrangement fee that we request is to allow the multiple teams to work in the background facilitating your perfect car for an amazing monthly price. The funder commissions paid to ourselves is a separate entity. We pride ourselves on transparency and have always been ahead of the new market normal by disclosing anything about monies upfront, it is not our intention to cause hardship or extra burden to anyone's pocket and should you not have wanted to pay these monies, had you of mentioned to your sales consultant we could of either, cancelled the transaction or discussed the reasons prior to payment. We know you will love your new car though and wish you many happy journeys and new memories made along the way. Best Wishes Steve
delivery was smooth and easy
Thank you for this great 5* review! Best wishes, Lauren.
Thank you carparison
good communication each step of the vehicle order and delivery process, would definitely recommend!
Hi Christiaan, thank you for your recommendation. We are thrilled you enjoyed your experience with us and we really hope you continue to enjoy your new car. All the best, Courtney
Excellent service
All very good from start of enquiry to delivery of vehicle Would definitely recommend, and use again Thank you
Hi Steven, thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! Best wishes, Courtney
Simply excellent!!
Excellent from start to finish. I was kept up to date about every stage from my order to delivery. 5 stars for sure!
Thank you for leaving this great review Peter, I'm thrilled you have had a good experience with us and we appreciate the 5 stars! I hope you're enjoying the vehicle. All the best, Lauren.
Order to delivery was a breeze!
I really liked the warm and friendly communication down the phone from the Carparison team members from start to finish. Marcus in Sales, Lauren, and Sophie? in Customer Service were all great to talk to and really helpful as and when I needed information or reassurance. I thought the process was clear and easy to follow all the way through, online and with all the emails etc. I was however led to believe it would be a 3 week delivery schedule as stated on the website, and by the team members. Maybe because of the Christmas period, plus some logistical challenges from Polestar relocating the fleet, it turned out to be over 4 weeks in the end which was a shame after all the efforts I made to communicate my needs and make good on your promises. But that was the only criticism I had with the whole 'jouney' from ordering to delivery day so thanks very much.
Thank you for sharing such kind feedback. It’s great to hear that our team’s communication and support made the process smooth and easy for you. We truly appreciate your patience around the delivery delay, especially with the seasonal and logistical challenges at play. Aside from that, we’re glad the journey felt positive overall, and we’re grateful for your understanding and your thoughtful review. Best wishes, Lauren.
Great service and follow ups
Thank you so much for the 5* review! We’re so glad you enjoyed the experience with us. All the best, Courtney
Great Value 5 Stars
Very efficient, great price, good communication - would recommend.
Thank you so much for the lovely review! We’re really glad you were happy with the price, communication, and overall service. We really appreciate the recommendation and hope to help you again in the future. Best wishes, Jasmine
Good Service with a Slight Delivery Delay
The service was satisfactory overall. The vehicle delivery was initially planned for the end of the year, but due to high transportation demand, it was delayed by approximately two weeks.
Thank you for leaving this review - I'm sorry that your delivery was delayed. Unfortunately, this was delayed by the dealer directly due to availability. I hope you're now enjoying your vehicle. If you need anything else in the future, please let us know. Best wishes, Lauren.